Jamie L.
Order not fulfilled
Order not fulfilled, informed on the day flowers were due to be delivered and have received no refund still two and half weeks later!! I had googled interflora and this was the first site that came up so presumed that they had changed name. I therefore ordered flowers and chocolates which were due to be delivered to my Mother on Christmas Eve as her present. She has recently had to go into a Nursing home and I was unable to visit her for Christmas as I am in a different country. I received an email at 1.30 on Christmas Eve to inform me that they were unable to process the order and had cancelled it. No offer of compensation was provided or an offer to redeliver and it was just stated that a refund would be provided. When I challenged this they offered a 20% discount code on a future order and provided me with what was, quite obviously, a generic Christmas discount code. This meant that my mother, in her first Christmas in a nursing home, received no present from me. It is now 2 and half weeks after the order not being fulfilled and I have still not received a refund either. Utterly despicable company and should be avoided at all costs!

