FlowersbynoraReviews of flowersbynora.com

I ordered a Bouquet of flowers from their website but only after talking to its customer service on the phone about the choices I had and pricing. I was told that the bouquet shown on the web site is for the "Deluxe" at an additional charge and I agreed to it. So I placed the Order # N-3142-790494-5643 on July 9, 2026 for delivery on the same day. I had paid $93.88. The bouquet was delivered on the same day as promised. But, after the delivery made, I find out that the amount of flowers in the vase was much lower than what the photo had shown on the website and even the Vase was a bit smaller! When I complained, I was refunded $20.00. And, I was OK with it. But then next day the flowers started WILTING! I complained again and asked for a replacement or full credit per its own published RETURN Policy but I was refused. Here is a copy of its policy statement: "Refunds & Replacements We offer refunds or replacements for products that arrive damaged or do not meet quality expectations. To request a refund or replacement, please provide your order number, a detailed description of the issue, and, if possible, photographs of the product." Based on this deceitful business practices, I advise all future customers NOT to use this company.

Called right away in the morning to order a plant for a funeral. Delivery was suppose to be before 3 pm same day delivery. Nothing was delivered as of 4:30 pm. I called and spoke with Michelle. She was going to contact the driver and call me back. No call back. Go figure. There goes $90.00

Another bait and switch company. It sounded like I called a call center so I asked if this was an actual local florist and the person identified themselves as the owner's (Nora) nephew. I placed the order before their 2pm cut off time and was told by the "owner's nephew" that the flowers would be guaranteed for delivery today. Instead, five minutes after hanging up, I get an email from a Geraldine stating "We would like to let you know that we got your order, however we can no longer do same-day delivery. We would like to seek your approval if we can deliver the flower arrangement tomorrow, 07/16/2026, instead." I called back and spoke to yet another person that sounded like they were at a call center, who transferred me to the Manager who advised that they were having a "supply chain issue." Same excuse I got from another florist yesterday. These companies are a SCAM! DO NOT USE and BUYER BEWARE!

This doesn’t even deserve 1 Star. 1. The 3 arrangements I ordered for a child’s funeral service were late to the point of being delivered after the service. 2. The quality of flowers were poor for what you charges. As some were already wilting and turning brown 3. Neither of the arrangements were what I ordered. As in Size flower types and styles I am very disappointed and unsatisfied if your service and the fact that I could not get a straight answer from your customer service team. Also for you to show your placed in Raleigh the flowers we delivered from a shop in Durham which is over 45 mins away.

this should be 0 STARS. The arrangement was sub par based on what was advertised, I get the sub of flowers but the sloppiness of the arrangement and lack of ribbon (easy to supply vs the supply of actual flower) is unacceptable. I so wish I would have read reviews prior to ordering but I wanted to gift a dear friend with flowers for her birthday, I paid close to 90.00 for an arrangement worth 50.00 at best, DO NOT ORDER FROM THESE SCUMBAGS

I would give it a minus, 1 is being generous. The flowers delivered were wrong and not at all what I order for Funeral services. Hen I called for ver $400 order they didn’t fix and wanted to give me a small pathetic refund. They are a fraud!…

I ordered a sympathy bouquet white roses, lily’s and some wildflowers. I order the bigger bouquet. They sent some small wildflower bouquet with way less roses, no lily’s more daiseys than anything else and I paid the higher priced one the one shown was $70 I paid the $80 for the best one and they sent one that was so cheap and not worth $80 at all. I sent them an email they said they will send it to their senior partner. Wow.

Do NOT order from Flowers by Nora. This was one of the worst customer service experiences I've ever had. I placed an order to send flowers to a friend who needed a pick-me-up. Unfortunately, I was in a hurry and didn't take the time to read the many negative reviews beforehand. I wish I had—they would have saved me both time and money. Throughout the day, I called four separate times asking for a delivery update. Each time I was told they were trying to contact the driver and that I would receive an email once the flowers had been delivered. When I finally received that email, the problems only got worse. The delivery photo did not match the arrangement I had ordered, and it appeared the flowers had been delivered to the wrong location—a private residence instead of the business address I had clearly provided on my order. By my fourth call, it was already the end of the business day. I repeatedly asked them to cancel the order because there was no longer any point in making the delivery, and I had completely lost confidence in the company. They refused to cancel it, insisted it had been delivered, yet could not provide any proof that it had reached the intended recipient. Their solution? They suggested I contact the recipient and ask whether they had received the flowers. That is completely unacceptable. As the paying customer, I should not have to investigate whether a company fulfilled the service I purchased. To make matters worse, they refused to issue a refund despite their inability to demonstrate that the order was delivered correctly. I am genuinely shocked that a business can operate this way. Between the poor communication, incorrect delivery, refusal to cancel the order, and complete lack of accountability, this experience was beyond frustrating. I have disputed the charge with my bank and will also be filing a complaint with the Better Business Bureau. I will continue sharing my experience anywhere I can so other customers don't have to go through what I did. Save yourself the frustration—order from a reputable local florist instead.