FlowersbynoraReviews of flowersbynora.com

DON'T WALK, RUN FROM FLOWERS BY NORA. Wish ZERO stars was an option. Wish I read all these negative reviews before choosing Flowers By Nora! I was extremely EMBARASSED by the arrangement that was delivered. It was NOT AT ALL like what I ordered, and it was 99% greenery, which was substituted for a large number of flowers and that is NOT in line with their Substitution Policy. A small "credit" was provided when I complained, leaving the remaining cost still FAR MORE than what was delivered. I was so embarrassed, this was supposed to be a table centerpiece on a grand table for Thanksgiving sent to family having the holiday meal in a historic mansion....instead of the beautiful appropriate centerpiece I ordered and paid for, what was sent looked like something you put in your bathroom on the back of your toilet. AWFUL.

I ordered an arrangement for $89.60 on 11/17/2025 to be delivered the following day. When it arrived, I was shocked by how terrible it looked. It was nothing like the arrangement pictured on the website. It was much smaller, filled with low-quality substitutions, and missing tulips entirely (the recipient’s favorite, and the whole reason I chose that arrangement). Appalled by the money I spent, I contacted customer service and provided photos showing the obvious discrepancies, requesting a full refund. Instead, they issued only a $30 refund and cited their “terms and conditions.” What they failed to acknowledge, however, is that they did not follow their own policy. On their website flowersbynora/terms, Section VI. Substitution Policies states: 1. If a floral container or vase is not available, a similar container will be substituted. 2. Flower arrangements and assorted flowers, if some flowers are not available, we will substitute other kinds of flowers at equal or greater value. Neither of these guidelines were followed. The vase was replaced with a smaller mason jar, and the flower substitutions were of significantly lower quality and value. I am extremely disappointed in how this company handled the situation. I hope others read this before ordering so they can avoid the frustration I experienced.

I would give zero stars if I could! I ordered flowers for my MIL’s funeral. I was guaranteed an 11am delivery as the viewing was from 11:30 to 12:30. The flowers NEVER arrived. Calling/emailing resulted in the same “we are investigating” baloney. I was duped into thinking they were located in Millersville, PA by their advertising. They are from REDBANK NJ!! Thankfully I used a credit card and not a debit card to pay for the purchase and was able to get my money back. They are scam artists!!!

I ordered a Blooming Garden Basket for a elderly lady who just lost her son to cancer. I wanted something she could care for with little care. She received a clear globe with water and some weird flowers in it, it was left on the porch tripped over with most of the water spilled out. Took a week before I got a response of we are giving you a $50 credit on your $125 order

The plant they sent had fruit flies in it and infested our house. Do not buy.

The most horrible experience I faced after ordering from you. We wanted to send Lavender & White for the 25th Anniversary of our Brother. We requested the CSR who took our order to make sure flowers arrive at the destination in the AM. He promised us & charged almost $20 bucks service fee for the order alongwith the Deluxe package. The flowers didnt arrive on time. We kept following up with them & every CSR we got on phone promised to call us back with delivery status, which they didnt. After repeated phone calls the flowers finally arrived at the destination in the evening when the couple was about to leave town. To our surprise, when my family sent me the picture of the flower they received, it didnt match anything that we had ordered. It is a fraud service & they cheated us. We will take it up in the consumer forum & make sure they pay for the inconvenience & poor customer service they provided us.

I ordered flowers about noon the day before a funeral, figuring there would be no problem since they guaranteed same day delivery. They emailed me the morning of the funeral that due to supply issues they couldn't fulfill the order.

Agree with the reviews. Scsmmy. Based out of Red Bank NJ and I requested a Braintree MA florist. I specifically ordered the red white and blue basket arrangement to honor a veteran. The arrangement was made without any blue flowers. I contacted the customer service and was told that substitutions can be made to ensure timely delivery. Then they included a copy of their policy. Ok … I can understand if I purchased an arrangement named “sunshine mix” and they added more yellow flowers than orange. Or used different types of flowers. But to advertise an arrangement as red white and blue in its NAME and NOT include the 3 basic colors .. is a whole new level of scam. Then to throe the policy in my face. So beware .. if you order anything, just know you will get whatever they see fit. You just might get black flowers as a substitution for a sunny mix b/c hey, that’s their policy. Below is their response: Thank you for your effort in providing us with this photo. I have received an update from our higher operations regarding your concern. Our substitution policy states that all items such as flowers, containers, color schemes, or plants are subject to availability. This ensures that your order is delivered in a timely fashion. I have attached the policy for your reference, and it is also available on our website as well.