FlowersbynoraReviews of flowersbynora.com

Ordered flowers for a funeral, stating they were delivered and they were not. Spoke to them 3 times and they refused me to talk to the owner. Said they need 48 hours to investigate. Funeral is over and we do not have the flowers for the family. Will be calling my bank in hopes of disputing for something that I did not get. Horrible Horrible service. Definitely not a local company

Delivery issues, poor customer service over phone

Absolutely horrendous. They charge so much and what you get is nothing like you picked out ! I ordered a white daisy and pale yellow wreath for my grandmothers funeral . I paid for the larger arrangement and a banner . The picture I ordered was absolutely beautiful. What I recieved was a wilted not fresh arrangement. It also had no daisies, which is the reason I picked the piece. my grandmothers favorite flower was a daisy and they didn’t put any in !!!! It was also supposed to have vines and those were replaced by ferns . And the full wreath that was pictures was nothing like I got . I got a small thin circle of flowers . And the banner I was charged $25 for was a little bow on the bottom . I am so disspointed and upset . This was supposed to be for my grandmothers funeral from all if her grandchildren. Do not buy from this company !!!!!

I purchased a $225 arrangement (before tax and delivery) for a dear friends funeral. What I got looked like something that was stolen from a graveside of a funeral that took place a week prior. It was an embarassing and humiliating to have our name associated with it. It was more dead than alive. I couldn't believe it! $225!!! I asked three times if they were a local shop and they assured me they were. I should have done more research. Shame on you for this! Don't do business with these people!!!

I’m extremely disappointed with my experience with Flowers by Nora. I ordered a sympathy arrangement during a time of mourning for a family member, and what was delivered looked nothing like what I paid for. The flowers appeared cheap, old, and already dying. It felt insensitive and unacceptable given the occasion. To make matters worse, the response offered was only a small partial refund, which does not reflect how wrong the entire order was. Customers trust florists during important life moments, and this company failed badly. I would not recommend using them.

I would not even give this experience one star but had to in order to write this review. I wanted to order flowers from a store in Bemidji Minnesota. Flowers by Nora was listed as a local store. I ordered from Arizona and then flew to the Memorial in Minnesota to find that the flowers never arrived. When I called the agency (in Florida ...even though the guy that answered said they had a store in Bemidji), they said my order had been canceled and that they notified me via email. I never received an email. I wasn't notified of anything. Don't order from this group. They are terrible. I believe they are a scam as I would have never known that my flowers didn't arrive, if I hadn't attended the Memorial myself or asked about the flowers.

I ordered funeral flowers from Flowers by Nora on April 16 for delivery before a funeral service on April 17. I received confirmation that the flowers would be delivered, but then got an email at 1 PM the day before saying they could not fulfill the order due to supply issues. By then, it was too late to arrange flowers elsewhere. While I understand issues can happen, the lack of timely communication during such an important and emotional moment was extremely disappointing. When I called, I was unable to speak with a manager and received no real explanation. This experience was very upsetting during an already difficult time.

DON'T DO BUSINESS WITH FLOWERS BY NORA! I ordered a floral arrangement for my daughter's Birthday and the floral arrangement never got delivered. Their website states: "Order By 2 PM. For Free, Same Day Delivery". I placed the order yesterday > Monday, April 13th by 9:30 a.m.; yet my daughter DID NOT receive the arrangement...THIS IS FALSE ADVERTISEMENT!!! To emphasize, in addition to the cost of the floral arrangement, Flowers by Nora charged $18.99 for a Servicing Fee...a service which was never rendered!!! I've called several times and requested to speak with the Owner and/or Manager to demand a refund. No call backs; no response. However, their website advertises the following: "Flowers By Nora is a family-owned and operated business that has been building long-term relationships with the community for just over 25 years! Flowers By Nora has grown the business from a small-town flower shop to a nationally recognized florist because of her attention to detail and timely delivery." AGAIN, THIS IS FALSE ADVERSTISEMENT! ALL of the Customer Service Agents I've spoken to are based out of their Call Center located in Florida. When questioned, one of the Agents I spoke with said "they have a storefront in Vienna, VA". This supposed location is down the street from my daughter's employer. Therefore, there's no acceptable reason why the arrangement was not delivered!!! DON'T DO BUSINESS WITH FLOWERS BY NORA!!