FlowerDeliveryReviews of flowerdelivery.com

My experience with using this company yesterday was awful. I have used them two other times and was pleased. But this time was a bad, bad experience. First of all, I tried to use the website. In typing the message it said I was allowed up to 500 characters. In previewing the order it would consistently not accept my messages. I had NOT gone over the limited space! It would not let me proceed to the checkout. I finally gave up and called to place an order. I was on hold for 23 minutes and finally hung up. Later in the day, I tried again to place an order online. It was the same scenario. I called again. The phone connection was awful with repeated cutting out. She called an alternate phone number, but the connection was still terrible. I had to repeat and repeat. I had more for the message card that I wanted to include, but with the constant cutting out of the phone line and repeating and repeating, I cut it short. I also mentioned a discount code of EX10 which was offered online. My understanding is that she would apply it. That did not happen. The final cost with handling and shipping or service was $29.47 more than the original. Today I called back and explained about the discount not being applied. She placed me on hold. I never got to talk with her again. Disconnected? By accident or on purpose? Poor phone connection again? I am not happy at all with this service. I am not one to write bad reviews, but I will not use them again and caution anyone else considering it.

Would give zero starsbif I could. Ordered flowers for a birthday Ordered on Friday for Monday delivery. Didn't deliver until Tuesday and the arrangement was horrible. Looked nothing like photo that I ordered. Shorted the amount of Roses and the so called filler was the leaves left on the rose stems. The roses were not healthy either. Well over $100 for garbage.

I could not give ZERO stars, which is what they deserve. Ordered flowers for my mother's 90th birthday on Tuesday, to be delivered Friday. Received a call at 3:45 on Friday that they could not fulfill the order and wanted permission to deliver it the next day. I said no and demanded a refund. She offered a $7 discount. Kept saying no, she offered $10 off. Finally had to wait on hold for 5 minutes for a manager, who offered $15 off. These people just don't get it. It was infuriating and heartbreaking at the same time. Finally agreed to refund but I'm not holding my breath. I'll take it up with the credit card company. PLEASE DON'T WASTE YOUR TIME AND MONEY. Go with a reputable company, not this place.

Do not use this company- learn from my mistake and take the time to research a local florist in the area you’re wanting flowers delivered. This company over charges to begin with. My order was never delivered on the day it was supposed to be, and two days after they were supposed to be delivered, they called me to ask for $40 more dollars to fulfill my order (that was already over $100). How dare they?! I told them to cancel my order and refund me- which I’m hoping there’s no issues with. Horrible customer service. Horrible experience. Do not use them.

Fought me on refund. I placed an order that said it would be delivered on Christmas Eve (Dec 24). My confirmation email said that it may not be delivered then, so I called to confirm. They told me Tuesday the 27th was the earliest they could deliver, so I asked for a refund. They tried to give me a credit or discount, but I was firm on the refund. They kept pushing other options. When I got a manager, I asked for the refund again, but they tried to do the credit/discount thing again. Then the manager went silent. I asked "Are you there?" The manager said yes. I asked about the refund... Manager doesn't respond. After a few minutes of this I hang up and call back. I ask for the manager to get a refund and guess what? Got offered discount/ credit. After saying no a bunch of times, I got the manager and started off the conversation with "I'd like a refund. Not a discount. Not a credit. Only a refund. Can you repeat that back so we're on the same page?" She responded that she understands I only want a refund... Then asks me if I'd consider a discount or a credit. I yelled "Only a refund! Only a refund!" I apologized for yelling then begged for a refund.Finally had them agree to give me one. I need a nap after this experience.

SHOULD HAVE KNOWN THEY WERE SCAM -THEY WERE CALLING MY PHONE BEFORE I COULD EVEN COMPLETE MY ORDER ONLINE. I ordered a funeral arrangement and paid an express fee to have delivered within 4 hours, the next morning I was called asking if they could substitute flowers because they didn't have everything to make this arrangement. When I asked why these were not delivered (within in 4 hrs) as I had paid for express, their answer was "we called and checked his viewing isn't until today." GRRRRRR it is not their place to decide that. when I paid for a 4-hour delivery and almost 24 hours later they are just getting around to making them. They did refund the $4.99 express fees and offered a $5.00 discount for their changing the arrangement. Not right considering I just spent $166.00 for this particular piece...

TERRIBLE! DO NOT order from them !!! I ordered 2 funeral wreaths to be delivered to the church 2 days ago. I waited and waited at the church, so I called them to see what time flowers would be delivered since it was already 10 minutes after the service started. I was shocked when I was told that the flowers were not going to come! So WHY did they not call ahead of time to tell me they could NOT deliver the flowers?!! This Service us a SCAM!! They Said they were going to credit the money back in 2 to 3 days. Will wait and see if they do !

Total scam and definitely not based in the US. No delivery waiting to see if I get my money back. Wanted more money to deliver a day late. Canceling credit card.