FlowspaceReviews of flow.space

Worst 3PL experience we've ever had. The sales rep said the warehouse he chose for us was the best in their network. That was a lie. It turned out it was a warehouse they had just signed up. That warehouse was awful. They shipped each customer a full case of product instead of one item! They managed to lose nearly our entire inventory that way. What's worse, Flowspace tried to blame it on us by saying we changed the definition of "eaches" in their system. There is no way for a user to do that. Unit orders were cleared marked as "eaches" and case orders were clearly marked as such. The reason for the issue was that the warehouse had just been signed up by Flowspace and hadn't been properly trained on their system. Even after we raised the alarm and told them to stop shipping entire cases, they continued to do so for weeks! It was like the gang that couldn’t shoot straight. Even after we emailed the CEO, Ben Eachus, several times, he never responded. It's like he doesn't give a hoot. I've never seen such poor management. After they lost most of our product, we were out of stock for months because they woudn’t release what remained of our inventory. As a result, we lost our organic rankings on Amazon, our company lost millions of dollars in enterprise value and was nearly bankrupted. Flowspace said if we'd send invoices, they'd reimburse us for the cost of the goods. Instead, they made a ridiculous offer that amounts to a tiny percentage of the goods lost, not to mention the millions of dollars of enterprise value that was lost. We responded to their insulting offer by asking them to make a reasonable one but they did not even bother to reply. This company is so awful, it does not deserve to exist. I rue the day we decided to trust our business to them. They will soon be served with a lawsuit and have to pay for the immense harm they have inflicted upon us. PS: there were many other problems like when they shipped several pallet loads to the wrong destination and then lost track of them. Miraculously, we found the pallets, saving Flowspace the cost of another claim. They were so grateful, they said they’d reimburse us for the cost of shipping the pallets to the correct destination; they failed to keep that promise as well. They kept automatically billing us after we left and never refunded those charges. When we finally closed our bank account to put an end to the auto withdrawals by Flowspace, their billing department started calling us demanding payment. No one within their company had told them we were no longer Flowspace customers. This shows you how disorganized this company is. Would you trust your livelihood to them? UPDATE: In response to Flowspace's reply I say your words are meaningless until you step up and pay what you owe us.

We have been working with Flowspace for over 6 months and the problems only continue to get worse. Their warehouses partners are constantly ignoring packing directives, breaking our products, shipping the wrong items and costing us tremendous money. Flowspace does nothing to hold them accountable or make good on these losses in fact that continue to overcharge you. For example, if the warehouse ships the wrong items and you have a customer return it, they charge you to "inbound" the return even though it's being returned because of a Flowspace/warehouse mistake. This company is too new and lacks very important functionality making things very manual and adding more work to your plate. I highly recommend exploring another 3PL/4PL avenue as we have given them ample time to try to fix these issues and unfortunately, we are discovering more problems day to day than they are solving. **Update based on Flowspace's reply** They were given over a year to correct these issues and as I wrote above, there were more problems arising on a daily basis than their team was able to solve due to inadequate technology, poor customer service with no accountability and outsourced warehouses that they don't seem to have any control over (as they are constantly shipping the wrong items, not following packing directives, shipping duplicate orders, shipping the wrong quantities - all the base line tasks that the fulfillment service is supposed to be). Nothing is going smoothly with Flowspace and there has been no improvement in a year - things only continue to get worse. Not to mention, their customer service team cannot follow instructions, are lazy and have a high turnover so you're constantly dealing with different unhelpful people. To anyone considering them, Flowspace will take up more time than they are saving and have no problem letting detrimental problems continue to happen and negatively impact your business (costing you tons of time and money). They would rather do nothing and write useless, lengthy emails (telling you they aren't going to help you) than find solutions. BEWARE of the fake 5-star reviews. When there are only 1 and 5 star reviews with almost none in between, it signals that the 5 stars are fake. A 3PL is a partner you are building your business on top of so be careful who you choose for this as it will make or break your business and with Flowspace, it will break it :(

Awesome Service

"Reliable fulfillment is more than operations, it’s a competitive difference maker for our brand and a part of how we provide value for our members.” Erica Wenger, Teammate at Madefor “Switching to Flowspace was easily one of the best decisions we’ve made. There’s no way we could have scaled shipments without the platform and our warehouse.” Erica Wenger, Teammate at Madefor

Heather, our account representative, is amazing. Super responsive, proactive and just overall on top of it. She turned things around for us with FS.

As every year, We had several projects with Flow both for storage in their warehouses and delivery all over the states. We had a great experience from pick up, to timely delivery and follow ups despite the very hard time transportation industry experienced this year due to the pandemic.

Orders do not ship fast, the warehouses cannot handle 1-day or 2-day shipping, the Amazon services are poor, and the charges are often inaccurate and higher than agreed upon. Overall, FlowSpace does not ship on time. They’ve gone from shipping late to printing labels on the night the order should ship, but they don’t actually get the package to the carrier for another 1-3 days. Of the 1,051 orders shipped in the last 3 months, nearly half were shipped late (505 orders, 48%) leading to over half being delivered late (546 orders, 52%). There are 12 orders (1.14%) that had labels printed, but were never shipped at all resulting in negative feedback and buyer refunds. Since orders ship late, if I’m using my Amazon account to purchase shipping the ground shipping options disappear leaving only expedited options to make the deliver by date. So I had to turn that off, and the warehouse began to use expedited shipping options to make up for the slow processing time. I also had to decrease my order volume, as I do not trust the warehouse to handle increased orders. I had to push out a few hundred orders over a 2-day period, and the PA warehouse experienced a number of errors and late or missing shipments. I was shipping orders through FlowSpace using Seller Fulfilled Prime. Warehouse personnel assured me the orders would ship on time, but most did not. I understand there are issues with some carriers not scanning at pick-up, but the packages should still be delivered in time regardless (barring any unforeseen carrier issues). I had to keep on top of the warehouse to ship the SFP orders, and I continually noticed the orders being scanned as picked up days after the label was printed. Amazon threatened to suspended my SFP privileges, and I had to write explanations for the issues in order to remain in the program. I subsequently discontinued shipping SFP with FlowSpace. Outgoing Amazon FBA orders are a problem as well. Most palletized orders sit for a week or more, and I have to continually ask for pallets weights and dimensions. On one occasion, the warehouse simply guessed at what the pallet count and dimensions would be. After waiting for a week, I was told the shipment was 10 pallets. I said this was not possible, and was then told it was 3 pallets and was not given the weights. When I asked for the weight, I was told it was actually 7 pallets. If I hadn’t pressed further, I would have unnecessarily paid to ship 3 additional pallets. The warehouse said they were estimating. Most recently, 15 shipments from 3 weeks ago were never delivered to the customer. FlowSpace insists they were shipped, but can provide no proof as the packages were never scanned. FlowSpace customer service takes no responsibility for any errors and will blow you off with an excuse like, Carriers are not scanning packages at pickup. But these unscanned packages are never delivered!

Joe Malone was an absolutely incredible help to my team and I today. We are still figuring out how to Warehouse our company products and he provided an excellent holistic perspective, guiding me through the mental process and kindly offering direction moving forward with accurate analyses, analogies, and examples. Flowspace is top of mind going into the future!