FlowspaceReviews of flow.space

The team at Flowspace is hands on. They are always ready and willing to support our growth, and are proactive about resolving issues. Also, their platform is straight forward and easy to use. They are a pleasure to work with!

Flowspace support is always great and they help to work out any problems I may have. Things don't always run smoothly with shipping and warehousing but it is great to have a support team at our fingertips to help with everything on the backend.

Love how easy to use and great tutorials! Once you onboard the customer support is awesome!

Software is the best in the industry and customer service is also great which is very important for warehousing and fulfillment. If you're business needs B2C warehousing (3PLs) for your DTC channels but also B2B warehousing for your wholesale side of the business I don't think there's a better price, tech stack, customer service, etc. solution in the game. Highly recommend Flowspace and I've worked with several others (Shipbob, etc.).

Flowspace has been a total lifesaver when it comes to our shipping and warehousing. From being extremely easy to setup and integrate to the efficiency of communication and fulfillment- they really know how to get things done and care about their clients.

As a startup, things move very quickly around here and we have appreciated Flowspace's willingness to adapt, remain flexible, and brainstorm creative solutions together to meet our ever-changing needs. We've been surprised by some of the limitations of Flowspace's systems, such as partial fulfillment for orders, shipping orders from multiple warehouses, and overall reporting, but the team is always willing to listen to our needs and work on a solution. Partial order fulfillment went live last week and we're confident the others are close behind!

This is a horrendous company. They are attempting to be Uber for fulfillment but like Uber they have no control over their warehouses. They are an unnecessary middleman that hurts small businesses by overcharging for a very poor, unreliable product.

Our initial onboarding experience was extremely disappointing and unprofessional. Trevor, the Sales Rep, did not reply to our CEO's emails for days at a time, and even then, did not fully respond to the issues at hand. As we moved forward in the onboarding experience, we were then assigned our Tech Support person, Ben, who did the same exact thing. We would have to send them reminder emails, practically begging for assistance. Mind you, all fees had been paid, and we had a contract; yet we were basically ghosted by our first two points of contact. Once we finally began moving forward, on our first Zoom call with Trevor and Ben, they weren't even "live" onscreen; each of them only had a picture of themselves up. How professional and welcoming is that to a new client?? It was extremely cold, unfriendly, and impersonal. I called them on it, and Ben just sort of laughed it off. Is this the way all new clients are treated?? At our next onboarding Zoom meeting, in addition to Ben, another Tech Support person was on the call who changed our entire experience. Anthony Valdez was not only "live", and not just a picture on the screen; he was friendly, helpful, responsive, answered all of our questions, and really CARED about us and our business! Thankfully, after that call, Anthony became our point of contact, and he responded to every email, glitch, question, and issue which we had in a timely, professional, and friendly manner. He set up as many meetings as we needed to work through our onboarding, and patiently ensured that everything worked correctly prior to our going live. He turned a very bad initial experience into an absolute pleasure, walking with us every step of the way as we went live, and then guiding us through those first few weeks of adapting. Were it not for Anthony, this would be a completely different "one star" review! I also want to give a great shoutout to our Fulfillment Center, Black Mountain Fulfillment in Las Vegas. James and his crew are absolutely top drawer, and provide the ultimate in customer service, and responsiveness, and are also just really nice people who are great to work with!! Flowspace Management take note, you need more people like Anthony Valdez, or customers will run, not just walk, away!