FlowspaceReviews of flow.space

We've had great experience using the Flowspace platform. The FS team has been great about getting back with us whenever there has been a shipping error in getting products to our customers. The only thing that could use a little improvement is the Flowspace Transportation option. We've had a few communication issues when using Flowspace to pickup our products and delivery them to the warehouse. The pickup driver was sent to the wrong address multiple times. Other than that, everything has been great so far!

I've had a great experience using Flowspace platform for the past several months. Although I would like to see more of a "order tracking/processing" friendly structure; the over all experience has allowed our company to expand our knowledge with the different process methods.

We consistently receive support with all outstanding opportunities. Jordan Pecherek and Cody Basler are excellent business partners.

Staffs are all great! Land transportation is too slow... :( Hope it can improve :)

The FlowSpace platform is extremely easy to use, and my account rep Amber and customer service rep Seth have been fantastic to work with. However, some warehouses like Columbia have made it difficult to operate effectively.

As a startup, things move very quickly around here and we have appreciated Flowspace's willingness to adapt, remain flexible, and brainstorm creative solutions together to meet our ever-changing needs. We've been surprised by some of the limitations of Flowspace's systems, such as partial fulfillment for orders, shipping orders from multiple warehouses, and overall reporting, but the team is always willing to listen to our needs and work on a solution. Partial order fulfillment went live last week and we're confident the others are close behind!

Our initial onboarding experience was extremely disappointing and unprofessional. Trevor, the Sales Rep, did not reply to our CEO's emails for days at a time, and even then, did not fully respond to the issues at hand. As we moved forward in the onboarding experience, we were then assigned our Tech Support person, Ben, who did the same exact thing. We would have to send them reminder emails, practically begging for assistance. Mind you, all fees had been paid, and we had a contract; yet we were basically ghosted by our first two points of contact. Once we finally began moving forward, on our first Zoom call with Trevor and Ben, they weren't even "live" onscreen; each of them only had a picture of themselves up. How professional and welcoming is that to a new client?? It was extremely cold, unfriendly, and impersonal. I called them on it, and Ben just sort of laughed it off. Is this the way all new clients are treated?? At our next onboarding Zoom meeting, in addition to Ben, another Tech Support person was on the call who changed our entire experience. Anthony Valdez was not only "live", and not just a picture on the screen; he was friendly, helpful, responsive, answered all of our questions, and really CARED about us and our business! Thankfully, after that call, Anthony became our point of contact, and he responded to every email, glitch, question, and issue which we had in a timely, professional, and friendly manner. He set up as many meetings as we needed to work through our onboarding, and patiently ensured that everything worked correctly prior to our going live. He turned a very bad initial experience into an absolute pleasure, walking with us every step of the way as we went live, and then guiding us through those first few weeks of adapting. Were it not for Anthony, this would be a completely different "one star" review! I also want to give a great shoutout to our Fulfillment Center, Black Mountain Fulfillment in Las Vegas. James and his crew are absolutely top drawer, and provide the ultimate in customer service, and responsiveness, and are also just really nice people who are great to work with!! Flowspace Management take note, you need more people like Anthony Valdez, or customers will run, not just walk, away!

There are great