Bob W.
There was no customer service.
I purchased one set of presets from you, which downloaded correctly. However, after purchasing a second set, the download has repeatedly failed. I’ve contacted you via email several times over the past five days asking for assistance, but I’ve received no response. At this point, you have my money, but I still don’t have the product I paid for. I’m relieved this was a discounted item and not a more expensive purchase, because based on my experience, I no longer trust this process. The lack of customer support has been extremely disappointing.
Response from Flourish PresetsJul 23, 2025
we're really sorry for the delay and for the frustration this has caused. We've been receiving a high volume of queries lately, which unfortunately affected our response time. That said, we did reply to your emails twice with troubleshooting steps to help you download your presets. It's possible our messages landed in your spam folder, so we recommend checking there just in case. We understand how disappointing it is to pay for something and run into issues accessing it, and we truly regret that your experience hasn’t met expectations. If you're still unable to download the files after following the troubleshooting steps we sent in your email , feel free to send us a screen recording so we can better assess the issue and help you resolve it as quickly as possible. Thank you for your patience, and again, we’re sorry for the trouble.