Slawomir P.
Not delivered / Scam-like behaviour
I placed an order (No. 51398) with Floral-Expert on 20 November 2025 and paid 72 EUR. The flowers were not delivered on the scheduled date (22 November). A late delivery attempt was made two days later, which was refused, as the bouquet was meant for a specific occasion. I did not receive any notification about the delivery, any delivery attempt, or any tracking information. Despite multiple emails to customer service, I received no response and no refund. This lack of communication and failure to provide the service is unacceptable for a company claiming international standards. I will be pursuing a chargeback through my bank and reporting this case to consumer protection authorities.