Vehbi
Request for Immediate Refund
Request for Immediate Refund My account was charged for a flower order, but the website only showed a “payment confirmed” screen during ordering. I had placed an order for a wedding in Hem, France, but the flowers were never delivered. Approximately 150 USD was deducted from my account. My name is Vehbi , and the order was placed on April 20, 2026. Despite the payment being processed, I did not receive any confirmation email or tracking number, the flowers were not delivered, and the recipient was never contacted by phone. I am requesting an immediate refund for this order.
Response from floral-expert.comSep 23, 2026
Dear Customer, We sincerely apologize for the inconvenience and frustration you have experienced. We understand your concern regarding the payment and the missing delivery, especially for such an important occasion as a wedding. We would like to investigate your order and payment details with our team and review the refund request. Please contact us at [email protected] with your order number and any available payment details so we can locate the order and assist you further. Best regards, Floral Expert Customer Support