floral-expert.com is listed under Garden & Pond.
floral-expert.com (floral-expert.com) has 214 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Showing 150 reviews with 1 star · Clear filters
Mark R.
I ordered a bouquet for 60 Euros and was shocked to receive just a few flowers—clearly overpriced, at least four times more than a regular flower shop! On top of that, I tried to modify or cancel the order, but it was impossible to reach customer service or get any feedback. Extremely disappointing experience. I will never order from this place again!
Jake
SCAM! FRAUD! NASTY! took money and didn’t deliver. These people belong in prison.
Sasa B.
Total scam. I ordered flowers and they weren't delivered. The phone number is not functioning. They don't answer their emails. I wasted €75 and not sure how to get my money back! Be warned. Don't use this service.
Phil R.
Total scam. I ordered flowers and they weren't delivered. The phone number is not functioning. They don't answer their emails. I wasted €75 and not sure how to get my money back! Be warned. Don't use this service.
CRFS
Dear Consumer, If you are reading this review, I strongly urge you to avoid ordering flowers from floral-expert.com. Background: On Monday, December 9, 2024, I tried to order flowers via ekspressblomster .no, which appears to be part of the same fraudulent operation as floral-expert.com. The flowers were meant for a loved one hospitalized at the time. I was given the option to have the flowers delivered the same day. I paid approximately 855 NOK. After placing the order, I decided to contact their live support to ensure that the flowers would indeed be delivered that day. I was surprised to find no one responding via live support. There was also a listed phone number (Norwegian), but it was out of service. The company address they provided, allegedly a shop in Oslo, does not exist (they seem to have created a fake store on Google search results). Furthermore, the business registration number for this flower shop was also fake. From a Norwegian perspective, this clearly points to money laundering and fraud. This is a serious matter, and as a consumer, I feel deeply disturbed, both morally and ethically. I then contacted floral-expert.com through live support to confirm that the flowers would be delivered the same day. Once again, I received no response via live support, so I sent an email instead. I received a reply from someone named Elvira from their support team. I found it highly suspicious that they used a Gmail account. How professional is that? Elvira informed me that the flowers would be sent the following day, which I found unacceptable as it breached the service agreement—I specifically requested same-day delivery, not next-day delivery. I demanded a full refund. Despite following up two to three times, I was completely ignored. The same person, Elvira, asked for the recipient's name and address, even though I had already provided all necessary information when placing the order. I responded, reiterating my request for a full refund, and asked her to refer to my previous emails. Nevertheless, I was ignored again. Finally, she wrote back today: "Sorry, the orders can't be delivered without the exact address and phone number." They didn't answer us anymore. Complete disregard all the way, hoping that the consumer (myself) would give up. Summary: As you can see, it is clear that Elvira and floral-expert.com (if such a company even exists) operate unethically and are entirely fraudulent. Fortunately, I paid through Revolut, which offers one of the best purchase protections in the market. I have disputed the charge and provided full documentation, including email correspondence, to support my case. Once again, I strongly recommend that all consumers worldwide stay away from this website.
Philip
Don't listen to the favourable reviews. This site is a scam. If you've been caught, contact your bank and get your money back.
Dalley H.
THIS IS A SCAM! What dickheads to not only steal your money but ruin someone's day. They are being reported.
Raven
DONT DO IT! SCAM! I payed 57 Euros for a delivery to Paris, with 8 Euros on Top as delivery fee, then they wanted an additional 11 Euros because it was a long drive? Flowers never arrived, I contacted them via chat - no response apart from hello, how can I help you, noone on the telephone and no reply via mail. Will try to get my money back back dont have high hopes in that. Absolute SCAM: