Failed to deliver the flowers and five days later I am still waiting for any sort of explanation or, now more importantly, refund. Terrible auto-communications which do not offer any helpful information. I am losing faith that I will ever get my $100 back, which essentially amounts to theft. Do not ever order with this company.
LC
Linda C.
Do not blieve what you see
I've been a customer with Flora2000 for 2 years now, and I've always trusted them, until this time. Please look at the below pictures and tell me its the same bouquet. I order the Tantra Mantra for a very close friend to give her new hope. The green paper bouquet is what she got, that's NOTHING like what I ordered. I spoke with a Flora 2000 representative and she told me that it has all the flowers that's listed. Are you kidding me? Have we forgot about arrangement and color in a flower bouquet? what happen to "Experience the manifestation of divine energy through this enchanting bouquet comprising of a peach spray rose, hot pink carnations and orange lilies." (that was the description for Tantra Mantra.) If i want an ordinary bouquet of pink carnations, white lilies, and red roses, I could of order it off the streets of Hong Kong vendors.
I don't know what happened in 2012 but Flora2000's customer service and quality is nothing like what it use to be and nothing like what it advertize itself to be. I will never order from them again or recommend them to anyone. Don't believe the fancy website and the nice pictures because what you see is not what you will get.
VC
Vikas C.
This is sham company with intent to cheat customers.
I would put my reviews with honesty and without any prejudice so others think twice before going ahead and making any purchase from these people, they are just running a scam and only intent is to cheat customers. Learning from my experience I would also urge not to use your regular credit or debit card where they ask you punch in all details as you may regret tomorrow, best to be safe with virtual cards.
Anyways coming to my experience, it was my mothers bday on 15 june 2012 and we placed four orders for four cakes vide order number 10005809,10005829,10005849 and 10005881. All through the day we reminded these people to deliver the orders , shirley, jerry, rachel and (most crook) bruce. They kept giving the crap that though they are committed to delivery on a particular date but can not gurantee time which can be anything from 9 am till 7 pm. We trusted them and waited patiently.
They kept misleading and giving us false assurances, at least they should have been sensitive to understand important occasions of customers and emotional value such occasions carry. All they gave us was lie and more lies and never delivered the order, at this part of the country where we in summers temprature as high as 45 degrees so local bakery do not stock items unless you pre order with them and that too a day before but trusting these shameless people was mistake as they kept cheating us till tenth hour, i was sitting and communicating with their supervisor bruce for three hours and he kept giving me lies that orders are out on delivery no one arrived till 9 pm at night and he then left the chat shamelessly.
Out of four at night at 9 pm someone arrived bringing two cakes out of four hanging them on his bike handle from some bakery which was about 20 miles away from place we live and while bringing these in hurry boxes kept hitting gas tank of bike and when he came to deliver cake was all samshed and pasted on wall and remaining was looking like a ball. We showed the same to delivery guy and remarked this on recipt.
I just want to say that those who value their family should never trust flora2000 because at end they would cheat you and your important occasion would be screwed up. They are not just stopping here but rather then being ashamed and apologetic about this they do not reply to your emails and would close chat windows if you want to raise your concerns. They would also not attend to your calls.
Mr Bruce crossed all limits of shamelessness and rather then being guilty and sorry closed our chat conversations twice and left.
Not just cheaters but also unethical people and really regret ever coming to them, just thought to share my experience and save others from mistake we comitted.
Feel like cursing them and surely they are crooks.
god bless !
Response from Flora2000Jul 3, 2012
Dear Reviewers,
Please note we have no record of this order on Flora2000.com. This order was placed on Goldboxx.in, which is India's premier Gifting portal offering a wide range of premium products delivery across India. Goldboxx.in is a sister concern of Flora2000.com & carries it's rich legacy of high quality & impeccable service. The aforementioned complaints posted by Mr. Vikas have been resolved by Goldboxx.in. Despite wrong usage of voucher (policy clearly mentioned 1 voucher per customer) we still honored the 4 discounted vouchers for the orders placed by the customer.
The only complaint he had officially registered was for Late Delivery. Goldboxx.in follows industry standards of timely delivery using premier logistics companies & renowned vendors present pan India,however we do not guarantee delivery time on discounted products. He later claimed that the sidewalls of the cakes were damaged. We went ahead & refunded the total value for 4 orders which is Rs. 396 or $8. We additionally provided a Discount Voucher of Rs. 500 or $10 to the customer for his future purchase. The customer is constantly in touch with us for issuance of more Free Discount Vouchers. He has been threatening to tarnish our image if we do not agree to his demands. He is now accusing us of poor quality & hygiene of our vendors. The grounds of his complaint are altering on a daily basis with the single motive of seeking lump sum monetary benefits from us. Note that he has not given us any proof of poor quality Cakes or the Vendor visit that he has largely described, when asked upon.
Goldboxx.in has close to 1 lakh satisfied customers. We frequently run various offers & promotions & have gained support & positive feedback from various customers on such deals.
We request the forum & reviewers to judge the intentions & comments of this customer considering all aspects so as to make correct choice individually.
GT
George T.
Anyone giving more than one star is a lier or thinks that they are giving their loved one the Best!!!!
Flora2000 needs to step up there game or close their doors. I recently bought roses that looked bad ass online. Never got an email of confirmation but they sure took my money out of my account within seconds. Talked with customer service they said to check my spam, not there. Anyways I started doing my research and felt bad when I saw those six daisies below. I'm not going to lie I laughed and am laughing again. I was actually crossing my fingers that my wife wouldn't even get them so I had to spoil the surprise and told her what happened.Anyways she did get them the next day as promised, they even butchered my card. Take a look for yourself. I bet those positive comments are from Flora2000 if you think about it. Come on really, I bet there will be positive comment after this one.
Response from Flora2000Jul 3, 2012
Dear George, this is Richard from Flora2000.com. We are sorry for the trouble you have experienced on your last order where it seems that the flowers delivered were not matching the specifications and image displayed on our website.
Unfortunately, we could not trace this particular order with your name, and there was no order number mentioned in your complaint. We request you to kindly call us or write to us at [email protected] and provide us with the order number in question. This will help us to set things right for this rare instance. Looking forward to your response.
Warm Regards,
Richard Fulham.
Flora 2000
CE
Cedric
SCAM SCAM SCAM SCAM
I ordered yellow roses, a bottle of champagne, and truffles. They sent a bottle of champagne, six DAISIES, and chocolate covered cookies, all for $140.00. You can compare the picks for yourself.
Response from Flora2000Jul 3, 2012
Dear Cedric,
This is to confirm (as per our email sent to you previously) that an entirely fresh arrangement was re-delivered to the recipient after we had received your complaint regarding the poor quality of the initial delivery.
Besides this re-delivery, as a mark of apology towards a valued patron like you, we have also applied a discount coupon on your account (equivalent to 50% of the previous order value) which can be utilized for your next order with us.
We are committed to you as a valued patron, and we hope that you shall give us an opportunity to serve you better, with the high standards that you have come to expect from Flora2000.
Warm Regards,
Richard Fulham.
Flora 2000
RG
richard G.
ZERO ABSOLUTE SCAM
ordered & promissed delivery by 18th feb.
still waiting on delivery
visa account debited 21st feb
full refund of charges promissed 22nd feb by Jerry Foster
to date 26th.feb no flowers delivered/no refund received/no further reply.
Richard Fulham+ Jerry Foster are not to be trusted.
Be warned FLORA2000 is a rip-off site. Do not order nor make any payment.
I have full documentation to verify above. Richard Grace.
Response from Flora2000Jul 3, 2012
Dear Richard, as per our email sent to you on 5th March 2012, a refund of USD 45.99 to your Visa card had been processed on 29th February 2012. It generally takes 3-4 business days for the credit to appear on customers card accounts from the date of refund processing.
In case this has not reflected on your card yet, we would request you to kindly call us or write to us at [email protected] with the order reference number 1087455.
Warm Regards,
Richard Fulham.
Flora 2000
JH
Jeff H.
Flowers not delivered, no refund, feeble communication
The flowers were not sent. They "accidentally" charged my account FOUR times for one order and did not change it until a week after I notified them. I messaged them a week after the flowers were not delivered and got no response. I messaged them again and they claimed "flowers delivered, we will now charge you" (even though they already did). They do not answer their phones and are never on the "24/7 Help Chat". FRAUDS!
Response from Flora2000Apr 25, 2012
Hi Jeff, this is Richard from Flora2000.com. We are sorry for the trouble you have experienced on your last order where it seems that your order was not delivered on the intended date, and you have not received a corrective action from us on the same.
We could not trace this particular order with your name as it appears on your comment, and there was no order number mentioned in your complaint. We request you to kindly call us or write to us at [email protected] and provide us with the order number in question. This will help us attempt to set things right for this rare instance. Looking forward to your response.
Warm Regards,
Richard Fulham.
Flora 2000
CO
Coggy717
Flora2000 Don't waste your money
Bait and switch. I ordered a beautiful arrangement of pink champagne roses for my girlfriend overseas. What she received was what you find left over at cemetaries. Brown edged, wilted roses and I wouldn't be surprised if that's where they got them from. I have not received a single reply from anyone at flora2000, they don't answer the phone and the so called 24/7 chat line, is dead no one ever comes on. Save your money, don't suffer the embarrassment I did. They use nothing but low end florists and don't even have the courtesy to reply to an unsatisfied customer
Coggy717 .
Thanks for screwing up her Valentines Day
Response from Flora2000Apr 25, 2012
Dear Customer, this is Richard from Flora2000.com. We are sorry for the trouble you have experienced due to poor quality of flowers delivered on your last order. We could not trace this particular order as your name and order number do not feature in your complaint.
We request you to kindly call us or write to us at [email protected] and provide us with the order number in question. This will help us attempt to set things right for this rare instance. Looking forward to your response.
Warm Regards,
Richard Fulham.
Flora 2000