Flora2000Reviews of flora2000.com

Response from Flora2000Mar 6, 2013

Dear Giovanna, We realize the importance of this order and we are extremely sorry as the flower arrangement you ordered, was not delivered as requested. Although we tried to get this delivered as scheduled, we could not make it on the delivery date. While we cannot make up for the lost moment, we have issued you a 30% refund on this order. In addition to this, we are also offering you a $10.00 discount for your next order with us. This discount is valid till 01st of June 2013. This was a rare instance where we failed to deliver as expected. We assure you this would not be a cause for complaint in future. Thanks and Regards Jason Lewis Flora2000 Fine Floral

Response from Flora2000Mar 6, 2013

Dear Mark, We realize the importance of this order and we are extremely sorry as the flower arrangement you ordered, was not delivered. Although we tried to get this delivered as scheduled, we could not make it on the delivery date. While we cannot make up for the lost moment, we have issued you a full refund on this order. In addition to this, we are also offering you a 10$ discount for your next order with us. This discount is valid till 01st of June 2013. This was a rare instance where we failed to deliver as expected. We assure you this would not be a cause for complaint in future. Please accept our sincere apologies once again. Thanks and Regards Jason Lewis Flora2000 Fine Florals

Response from Flora2000Mar 6, 2013

Dear David, We truly apologize for the trouble you may faced this order. Our records indicate that we were provided an alternate address for the recipient, however this update was received too late to make amends as the order had already been shipped out. Upon speaking to the recipient, the outlet was informed of the correct address and delivery was successfully completed. While we cannot make up for the lost moment, we have issued you a $10 discount for your next order with us. This discount is valid till 01st June 2013. This was a rare instance where we failed to deliver as expected. We assure you this would not be a cause for complaint in future. Please accept our sincere apologies once again. Thanks and Regards Jason Lewis Flora2000 Fine Floral

Response from Flora2000Mar 1, 2013

Dear Roy, Sorry for the late reply. We were working diligently to keep our commitment of providing our customers with high quality during Valentines Day. As calls and chats frequency is expected to be high during this period we don't want to cause customers any discomfort by making them hold for too long. Therefore our calls/chat lines were temporarily inactive from 15th to 21st February 2013. Our customers were requested to direct their queries to us by email instead, on [email protected]. We did give an ASAP response to our customers so as not to keep them waiting. We are extremely sorry that your order was not delivered to recipient as requested. We have therefore refunded this order, and emailed you the same. We are extremely sorry as we could not help you with this order.

Response from Flora2000Mar 1, 2013

Dear Rebecca, Unfortunately we had replied you stating that the order was not full full filled due to a transmission error. We have canceled this order, you will not be charged for this order. There are no cancellation fees. We are extremely sorry as we could not help you with this order.

Response from Flora2000Dec 26, 2012

Dear Edit Mariana, We are extremely sorry that your order was canceled and the gift ordered did not reach Candida Barrios. Please let us know if you would like to reinstate the order with a $10 discount and get the order delivered at the next available delivery date. We will be glad to help you with the order on a priority basis. Warm Regards, Natasha Richardson Flora2000 Fine Florals

Response from Flora2000Dec 11, 2012

Dear Ashard, We realize the importance of this order and are extremely sorry that we could not complete it, however order was not completed due to recipient incomplete address. On 28-November 2012 our delivery outlet had also left several voice mail to recipient requesting call back and asking more information, if she lives with someone else, is there an access code, etc... however we didn't get any revert. We are truly sorry for this mishap. Warm Regards, Natasha Richardson Flora2000 Fine Florals