Flora2000Reviews of flora2000.com

I had used this service over the last several years and had been happy with the service. Then I got a 'thank you and a picture' of an arrangement I had sent to family. It was 'sort of' close to what I ordered so I wrote it off as a slight mistake. I know it is probably difficult to get exactly what you see as an arrangement. My last experience I spent just under $200 for a Christmas arrangement that was not remotely what I requested. Pictures were sent again. I was quite embarrassed by what was received. I notified the company twice of my displeasure asking for a refund or credit. I have never received a response of any kind. Do they think we will not see the arrangements? Stay away from this company. Not worth the fear.

I didn't get my flowers at all!!!!! Guaranteed delivery my a**. No refund, no anything! Now my girlfriend feels bad cause I didn't get the effin flowers. I'll make sure no one ever buys from you again you scammers!!!!!!!

I had ordered flower arrangements a few times from Flora2000. Never again after today! I ordered an arrangement on Tuesday to be delivered Wednesday for a funeral. I checked my email Wednesday night to find that I had an email notifying me "delivery was not completed due to an unavailability of fresh flowers at our outlet’s end" and asking if I authorize delivery for the next day. This was particularly frustrating because ALL OVER their website, they have verbiage which states "BECAUSE YOU JUST CAN'T AFFORD TO BE LATE! 100 PERCENT GUARANTEE ON TIME" and "NOTHING WORSE THAN A GIFT ARRIVING LATE, ON-TIME ASSURED". This is absolutely FALSE ADVERTISING. I logged into my account to find the same email along with a confusing message which read "Accepted for Delivery" when I knew for a fact the arrangement was not delivered to the recipient. I did not receive any phone calls about this order not being delivered. The message mentioned "we are available round the clock". This was DECEPTIVE terminology used yet again because I called the toll free number provided in the email and it went to voicemail, I tried to live chat and nobody was available. I emailed them about the discrepancy Wednesday night and nobody had responded to the email by Thursday morning. I had to livechat to request that they deliver the flowers today and for the delivery charge to be refunded in full. The representative's response was "We can have this order delivered today to the recipient and refund you $10 for the delay as well." I requested a full refund of $14.99 for the delivery charge as this was a time-sensitive delivery for a sympathy arrangement and a partial refund for the delivery was unacceptable to me for all the trouble. The rep said this was not possible and kept asking if I wanted to either cancel the order or go through with the order. I asked to escalate the matter further to her superiors, she said she contacted them and asked me to wait for a few minutes so she could resolve the matter. She let me know that the flowers could now not be delivered until 4 DAYS from the original date of promised delivery. So if I had not requested to escalate the matter, I would be disappointed yet again that the delivery would not be made 4 DAYS from original date. I asked why and she replied "It seems the arrangement you have chosen is not available in the entire chain of outlets we have with us, while we are on chat we tried to have other vendors pick the order and process the same for you but failed." I asked if there were any other arrangements that could be delivered today. She replied "We will understand completely if you choose this cancel as we completely understand your side. All deliveries for today are already processed and now the cut off time for deliveries for today are shut at our vendors end." I canceled my order and requested a refund in full. The representative kept asking me to cancel the order during our entire chat rather than attempting to fix the situation. VERY POOR COMMUNICATION FROM THE COMPANY, POOR CUSTOMER SERVICE AND DECEPTIVE ADVERTISING ON THEIR WEBSITE.

I am so disappointed with this company. After one incident with them, I thought I would give them another chance. I ordered mother's day flowers the MONDAY following mothers day, asking for a Tuesday delivery. The website made people aware that the delivery may be a little late, Thursday at the latest. The flowers did not get delivered on tuesday. Or wednesday. They sent me an email on wednesday, giving me the option of my money back or a thursday delivery. I opted for the thursday delivery. It's friday, and my mother never got her flowers. I do not recommend this company and I will not use this company again. This is unacceptable business practice and they are too unreliable. Lets see if I get my money back now.

I have been using Flora2000 for many years and most of the time, despite high cost of both flowers and delivery charge, I have been satisfied. However, in the past years their website has continued to be clunky and they continue to not deliver flowers on the dates promised, even if you order well in advance. Their promise to the customer is on-time deliver or a full refund. However, if you read their refund policy, it shifts all burden to the customer to prove late deliveries or poor quality, neither of which is easy on an international order. I am tired of the late deliveries and the excuses they give that on Mother's Day (or other well-known holidays) they receive a lot of orders. I'll be shopping for a reliable, honest company in the future, but I know Flora2000 is not it.

This company deserve 0 stars. I have never experienced such horrible service. I have never called a company during their hours of operation and can't get in contact with a representative for multiple days. Desperately wanting an answer, I have to go on live chat and even then sometimes no response. That's not the only reason this company deserve 0 star, have you ever heard of a flower company unable to deliver what they promise because there's no fresh flowers??? and didn't even notify the purchaser that delivery will be reschedule for the next day. Never delivered the flowers since I got fed up with such horrible service and cancel the order. If u want a nightmare order flowers from flora2000.

I ordered flowers on the 'One day delivery' Service so they would arrive to surprise my girlfriend for her birthday. They never arrived. Although I was disappointed, I understood that delays can happen. I contacted somebody on the live chat and was assured they would arrive the following day. They didn't arrive. It's now ten days later and two of my Emails have been ignored. On top of this, I have been charged. I can't explain my frustration with this company enough at the moment. In all fairness, on two previous occasions they delivered within the expected time frame, but this experience has put me off using it again. The irony of it is, the website states 'Nothing is worse than a late gift, ' on time assured' Or something along those lines.

My father passed away Christmas Day. While I am currently situated across the globe in the US, I was unable to attend the funeral and immediately ordered a wreath to be delivered on 12/26/15 as Flora2000's website lead me to believe (order # FLO:1456974 for $175.73). An email expressing the importance of the delivery was sent to Flora2000 immediately after placing the order, explicitly providing additional information. The wreath WAS NOT delivered on 12/26/15 or 12/27/15, or 12/28/15, or 12/29/15, or 12/30/15, or 12/31/15, or 1/1/16, 1/2/16, 1/3/16, 1/4/16, 1/5/16, 1/6/16, or 1/7/15 (today's date). I'm assuming Flora2000 did not even attempt to make arrangements with a local floral shop regarding my order. After numerous inquires regarding the order status and expressing my dissatisfaction, an email was received from Flora2000 on 12/30/15 stating that they were going to look into the issue and find a solution. On 1/4/16 my credit card was charged the full amount of $175.73 although the product was never delivered and the order was never fulfilled. I contacted them by email regarding the credit card charge unsuccessfully. I have tried calling their phone numbers but are either unavailable and/or suspended. As you can image, I've been mourning my father's death and this conduct from Flora2000 is, to say the least, deplorable, given the circumstances. I will let future customers draw conclusions from my unfortunate experience with Flora2000. Whether I will be able to recuperate my $175.73 loss and after how long, is hard to tell. However, nothing will make up for the loss of my father and disappointment inflicted by Flora2000 under these unfortunate circumstances.