Missed delivery date, didn't hear a thing from them. Emailed them, they told me they messed up, and offered 25% to deliver the flowers late. Their "full refund if late" policy is just a lie. Their 800 number just rings and rings, nobody picks up. This company is as shady as they get.
TZ
T Z.
Keep Away from Flora2000.com - They've become a scam!
I had been using FLora2000.com for years before now and even as recently as last Valentine's Day, however I don't know if this company has recently changed owners but I was recently scammed by them. I ordered flowers for my wife on our anniversary to be delivered to her office on June 2. The flowers never arrived and they are still claiming that they delivered it and my wife has received them. I have been trying to talk to an agent but their phone doesn't work (they claim it does but it doesn't). I managed to use their Live Chat session once but after that it wouldn't allow me to connect after that. Smelling a fish, I created a different account and voila, I got connected. But I was told they would resolve this issue and their resolution was to insist that my wife had indeed received the flowers when she hadn't. Of course now I can't connect back on either account! If this isn't a scam then I don't know what it. They have already charged my card even though the issue was still in dispute. I would suggest that you avoid this company and go with other reputable ones.
Response from Flora2000Jul 27, 2017
Dear Customer,
We apologize for the inconvenience and disappointment caused.
Kindly help us with the order number or the email address registered with us to have this completely checked for you.
You may also email us at [email protected] and we will assist you further.
Hope to hear from you soon.
Warm Regards,
Shirley Watson
Flora2000 Fine Florals
MC
Mitchell C B.
Flora2000
Flora2000
I ordered 3 Mother's Day gifts to the Philippines and only one was delivered and when I try to check the costumer service they would not answer or respond , I spent a lot of money for very little and 2 mothers are without their Mother's Day gifts is the worst part ,
Response from Flora2000May 26, 2017
Dear Mitchell,
Thank you for writing back to us.
We apologize for the inconvenience caused and for the delay in response.
As checked, we see that all the 3 orders placed by you 1519873, 1519867 and 1519865 has been successfully delivered to the intended recipient.
Thank you for your business with us, we wish to assist you in future as well.
Warm Regards,
Shirley Watson
Flora2000
Fine Florals
JH
JHale
3 years ago I ordered from Flora2000 to …
3 years ago I ordered from Flora2000 to send a bear and flowers to my girlfriend on a valentines occasion. First they shipped it in a box, second they shipped the wrong items, third one of the items were damage...
This year I decided to give them another shot, because I understand that mistakes can happen... this time they over charged my card by $10 after I tried to contact support to get that $10 back. First I tried connecting to chat and after waiting 15 minutes the person ended it. I tried to go in chat again, but this time they completely turned off their 24/7 support chat with an excuse saying they were over loaded. So I tried calling their 800 number.. no one was picking up the phone there and so I emailed them.. I got a response telling me they are revoking my discount code! (So they can sneak away with the money they over charged me even though the discount was only $3!!!) I'm trying to get a refund now and I'm never going to order from them again!
Response from Flora2000May 26, 2017
Dear Joshua,
This is regarding your order number 1521290 for Dioza.
We realize the importance of this order and are extremely sorry as the flower arrangement you ordered did not turn out the way it was displayed on our website.
This was a rare instance and we assure you a more stringent quality check to avoid such a cause for complaint in future.
We have canceled this order and would issue you a full refund. The refund will reflect in your account statement in the next 3-4 business days.
We appreciate your support and co-operation.
Warm Regards,
Shirley Watson
Flora2000
Fine Florals
MO
mohd
Flora2000 - My money went down the drain (Order # 1511921)
I ordered (Order # 1511921) a cake from Flora2000 in Feb and it was delivered a day later in the evening. So much for their tag line "Nothing's worse than a gift arriving late. On Time Assured" ! First I reported when it did not get delivered on the date. Next I reported when I found out that the cake was hard and stale. The recipient was embarrassed to even let me know, in case they would hurt my feelings. It was a let down for me.
They responded back asking me for pictures of the cake to prove that it was hard and stale. Like the recipient would preserve a stale cake for a week and the pictures will scream out to indicate that the cake is stale. I have used flora for a long time and never had an issue. I would have let this pass had they not responded silly and also kept my money.
#NeverAgainFlora.
Response from Flora2000Mar 15, 2017
We realize the importance of this order and are extremely sorry as the arrangement you ordered did not turn out the way it was displayed on our website.
We would request you to please provide us the order number or the e-mail address you used while placing the order so that we can investigate to understand what went wrong with this delivery.
This was a rare instance and we assure you a more stringent quality check to avoid such a cause for complaint in future.
Awaiting your quick response in this regards also please accept our sincere apologies once again.
YY
Yoda Y.
Different Product for a higher price
I went on flora2000 to order flowers for my fiancée. I ordered it 4 days before valentines day. It was delivered on time(that was good) but something was wrong. The flowers did not look like the pictures on their website. Here's the kicker, the chocolates were nothing i mean nothing like what i ordered! It was just like they got the order, picked some random flower and chocolate and delivered it. I think they actually thought people won't notice, these are people that actually ordered something based on the picture on the website(like any reasonable person). I don't know about anybody else but i spent a couple of days trying to find the right flower based on the damn picture on their website. So what did i do you might ask, I did what even superman would do, I called flora2000, but the line was busy (hmm why oh why). What did i do next I went on their website, and looked for contact information. Guess what it said we are busy just send an email here and here, so convenient, easier for them not to respond. But i wasn't thinking like then, I was like any reasonable human being. It makes sense that they would be busy then, after all it was valentines day. SO I sent an email to Richard (hmm if that's a real person, real people with a heart would respond, unless he's a member of ISIS) and wait and waited. Today I'm sick and tired of waiting. I paid a higher amount for a lower quality product. It's like paying for a Mercedes and getting a Toyota (noting against Toyota but Mercedes is my dream car). My goal now is to go to every review site in the world and tell the whole universe how flora 2000 is nothing more then an organization of thieves!!!
RK
Ron K.
DO NOT USE THIS INCOMPETENT COMPANY!!!!!!!
I ordered a dozen roses, a small box of chocolates and a balloon for my girlfriend who is a teacher at a school for blind children this past Valentines day, I also ordered a 16 piece box of chocolate for her students not wanting to leave them out, my girlfriend received some flowers the day after without the vase that was to be included and without the chocolates I ordered for the her students, I tried many times to make contact an no one will return my inquiry's.
these people should be ashamed or at the minimum be embarrassed, but after reading other reviews I see it is their normal way of doing business, I will never recommend these incompetent people to anyone, I wouldn't trust them to deliver a single blade of grass, our loved ones or special occasions are too important to be trusted to these lowlife thieves!!!!!!!!
RON
Dear Richard Fullham, you are a bold liar sir, look at the picture you offer for the $17.99 add on of Ferrero chocolates that I purchased, I count 16, I invite anyone to count them, also you are lying about how many chocolates were delivered, first delivery included the FREE 3 piece chocolates with the Sinful Surprise, second delivery included 2 boxes of 3 piece chocolates, that adds up to 6 chocolates for $17.99 not the 16 you have PICTURED in your website.
you should rename the Sinful Surprise to Shameful Surprise
Response from Flora2000Feb 24, 2017
Dear Ron Kester,
We are extremely sorry for the entire incident. We see that you have ordered the Sinful Surprise arrangement. This arrangement has 3 Ferrero Rocher chocolates in a box. Additional to this you also have ordered "A box of 9 pcs Ferrero Rocher Chocolates" as an addon.
From your order details we conclude that there were 12 pcs of Ferrero Rocher Chocolates that were to be delivered and not 16. We hope you agree to this.
Regarding the delivery of these Ferrero Rocher Chocolates we will get this investigated with our outlet. Please give us sometime to get back to you.
We once again are extremely sorry for the entire incident.
If you have any further queries please do call us on 18004561797 or use our LIVE CHAT option.
Richard Fullham
Flora2000
Fine Florals Worldwide
JA
Javier
Never trust Flora2000 for an occasion you care about
A few days before Valentines Day I ordered flowers through Flora2000 to be delivered in Australia and put a remark saying it had to be delivered that day. Today, Valentines Day, at 9 am I got an email notification saying the order had been delivered and my card would be charged; however the order wasn't delivered. I hoped being 9 am I'd have enough time to report it. Flora2000 never picked up the phone until 5 pm. Meanwhile I chat with them twice and all they said is I had to allow 24 hours to investigate. This service is unacceptable and almost fraudulent.
Response from Flora2000Feb 24, 2017
Hello Javier,
We are extremely sorry for the entire incident. We see that you have not mentioned the order number or the receivers name in your review; however going through our records we find that you are inquiring about your order to Remy Lobrigo. If yes, this order was delivered on the 14th as requested by you. Our outlet confirmed the same.
If you still have any further queries please do call us on 18004561797 or use our LIVE CHAT option.
Regards,
Richard Fullham
Flora2000
Fine Florals.