paul W.
Great job on the carpet install
Great job on the carpet install, helpful installers
Response from Floor Decor Carpet One Floor & HomeFeb 10, 2020
Paul, Thanks so much for leaving us review. We appreciate the feedback! Amanda
We are a family owned business helping our neighbors buy the perfect flooring for over 20 years! We are very involved in our community and take pride in what we do.Come check us out, you won't be disappointed!
Floor Decor Carpet One Floor & Home (floordecorcarpetonelindenhurst.com) has 89 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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89 approved reviews, newest moderated first
paul W.
Great job on the carpet install, helpful installers
Response from Floor Decor Carpet One Floor & HomeFeb 10, 2020
Paul, Thanks so much for leaving us review. We appreciate the feedback! Amanda
susan M.
I'm happy with the end results. The floors are beautiful. However the communications between the sales rep and I were an issue. I had to call repeatedly to get the initial quote, find out what the down payment would be, find out when the flooring would be ordered, find out when the install would be scheduled, how long it would take, what to expect, etc. While the installer did a great job and was not unpleasant, I felt a little uncomfortable with him because he kept asking me what I considered too personal of questions, such as: "What time did you get home last night?" or "Where are you going, don't you think you should spend more time at home?" I didn't feel that my activity or whereabouts were his concern. But the floors look great and I am happy with them.
Response from Floor Decor Carpet One Floor & HomeFeb 10, 2020
Hi Susan, Thanks for taking the time to leave us review. We strive to make sure our customers are 100% happy and I sincerely apologize that was not the case here. If there is anything I can do to make this better please feel free to call me at 847-265-7493. Thanks Amanda
julie
Excellent experience from choosing carpet to installation!
Response from Floor Decor Carpet One Floor & HomeFeb 5, 2020
Julie, Thanks so much for taking the time to leave us a review. We appreciate it! Amanda
Vincent D.
Dan came out and measured up what we were doing and within an couple days Amanda sent over my proposals. We chose them because of their detailed proposal. We have 3 projects going on with them and they are working with us on an timely manner when we are ready. The first project was our master bedroom and delivered on time. I would recommend them to other people. From the first home visit to install date was very professional.
jonathan R.
Dan and his crew are super easy to work with and very accommodating. Very glad we chose to use them for our new carpet!
ray M.
Everything with the installation was fine except one small problem, they didn’t have a ledger and borrowed mine which they either dumped, or allowed to fall, on my landscaping. We only had minor damage but they should have been careful.
Response from Floor Decor Carpet One Floor & HomeAug 14, 2019
Hi Ray, Thank you for the review and making us aware of the issue. We appreciate your feedback!
christina O.
Their prices are competitive and their service was excellent. The installers did a great job and were helpful to work with. They moved the furniture and put it back. The carpet looks great and there are absolutely NO visible seems!
Response from Floor Decor Carpet One Floor & HomeJul 25, 2019
Hi Christina, Thanks so much for the review. We really appreciate it!
Mark in M.
We would use them again. They carpeted seven rooms, a hallway and two sets of stars in one day. There was a delay for the date of install which was not communicated to us, we had to call. There was some difficulty reaching salesmen. Installers did a good job cleaning up after themselves in the house but did not clean up the garage very well.
Response from Floor Decor Carpet One Floor & HomeJun 26, 2019
Thank you, Mark, for taking the time to leave us a review! We are happy to hear you love your new flooring, and apologize for any inconveniences caused before and after installation. If you have any questions, please give us a call directly at 847-265-7493.