Floor & DecorReviews of flooranddecor.com

Sadly the floor and decor in Wisconsin sold us beautiful bamboo flooring. What a disaster. A few winters later the floor boards are all up and raggedy throughout the first floor. Nothing they can do about it. PS they don’t sell bamboo in Wisconsin anymore because of all these product flaws with the temperature changes around here. We are now saving up again for another $15k flooring project just a few years after the first one. Totally sucks.

I went to Floor & Decor in Manassas, VA. Because I wanted to redo my entire home flooring. I am resident that has no experience in flooring installation, so I was relaying on their "expertise" to get the right material. So, I visited few times the store because wanted to get different perspectives from different people at Floor & Decor since I am not a floor expert. After talking to them, I asked them to order some Cap-A-Thread. Floor & Decor told me that there were no Cap-A-Thread that worked with my floor and that they recommended ordering some other product. I told them that I wanted to make sure that it was close to the color of the floor I was choosing and that it would not shorten the threads because I had been in houses that the threads had been shorten and people had fallen down the steps. I showed them pictures of the stairs from many angles, and told them that I was not going to replace the rails or spindles from the stair. They said that the product I was going to order would work. Since I believed them, I ordered the product and then ordered the flooring. When I got the stair threads, they would not work for my stairs. The manager said to cut the nose of my stair threads and mount the thread that they provided which had a nose. The installers said that that would not be a good idea because people put the most force on the nose and that would break and be dangerous. Also, since I was installing to the spindles, part of the thread would not have a nose. Customer Service from Floor & Decor said that he would send an installer to check and never heard back from him. I kept calling him for weeks and no answer. In the meantime, I started doing my own research talking to Cap-A-Thread, Home Depot and Lowes. There were several colors from Cap-A-Thread that would have been close enough to the floor material I ordered. Cap-A-Thread recommends in their website not to cut thread noses and mentioned that they have two type of nose caps to fit different width of noses. After talking to several installers, they said that they usually do not like Floor & Decor because the people that work there do not have the expertise in installation, so they leave people hanging with products that do not work for them. Looking at the reviews in this site, it seems that that is the case. The product is beautiful. However, after going to other places like Lowes and Home Depot, I would have gotten it from them as well and both of them had price match and they said that I could return anything that I did not need. If you want a dependable place that is there for you with right customer service, I recommend not using Floor & Decor. If you still want to do business from Floor & Decor, I recommend going with an installer to make sure you choose the right parts. Do not trust Floor & Decor recommendations. Below, I am including pictures of the thread that they sent, the pictures of the stairs I showed them before I ordered the threads, the Cap-A-Thread that I was originally requesting and colors that would have been close match to my floor. Tip for consumers: Their website pictures may not show how it will really look after installed Orders may take really long time to be completed (beyond timeframe provided) Personnel working in this place may not have installation expertise Many installers do not like to work with Floor & Decor Many customers have had bad experience with Floor & Decor. Search for reviews and complains to see them.

Extremely difficult to deal with. I purchased tile, then there was a delay in the project. I was hounded over when I would arrange for pickup of the tile, and barraged with erroneous emails about the status of my purchase. In the end the tile was "restocked"-- they took my purchased tile away just as my tile guy was able to pick it up, causing a further project delay and costing me additional money. To add the to mess, they refused to return my money, claiming over $1400 as "storage fee." We ordered tile from Arizona Tile, and you should consider doing so.

defective product

Sold defective tile, even the woman at counter in back said they had SEVERAL complaints, returned stained tile to show floor and decor, Management refused to take ownership of the defective tile, now with a new Management I get the bullshit of it was a different manager, been to long, they gave me a bogus email address to send pictures to NEVER SENT BULLSHIT EMAIL ADDRESS, the company just ***** me off as before, terrible customer service Inferior products, would not recommend to anyone. Thomas DeWitt of Golden Properties

Bought materials for renovation. The y have 90 days return policy, after 90 days store credit will be given instead of refund. Renovation had some delays and tried to return excess materials a few weeks over 90 days. Cashier entered the refund i. Her machine and told us the 3rd party handling returns did not allow it. No number to call, just mailed our complaint and nothing happened. They rip customers by not refunding or giving store credit! Will never ever buy from this company and I tell all my friends not to buy from this store!

Very disappointed! After purchasing brand, new floors from floor and decor, and taking every precaution to make sure the warrantees weren’t voided, and Decker refused to stand behind their product. Independent assessor was in accurate in his assessment even after everything was explained. He said our cabinets were on the floor, where they hang on the wall. The way the boards broke. It is obvious that it was flawed material. We are really upset that neither makes the floor or the company that told us exactly how to install it to keep the warranties intact. Have the integrity to stand behind their product/employees

Ordered $8000 dollars of tile. Were told we could pick it all up the next day. They had 1/2. “ Could bring in the rest quickly”. Eight days later no word. Called one lady at the store oh they had all of one style the rest due in the 10th. She would call me right back. Never called. Tried to call in the late afternoon they wouldn’t answer the phone. Finally tried the chat on line. That guy was helpful but they don’t have either tile. We’ll get both the 10th. I asked to be notified. Not expecting it. They either have no corporate communication or they just lie to you to keep you at bay