Floor & DecorReviews of flooranddecor.com

I purchased 20 boxes of vinyl plank flooring on 1/4/25. The warehouse team loaded it vertically instead of across the back of my SUV, so that when traffic suddenly stopped it all flew forward, came between the seats and jammed into the dashboard and broke the gear shift. Car had to be towed, and gear shift replaced (nearly $1000). I had a concussion and neck injury from the impact. I called them right away, documented everything they needed. Their third party insurer dragged it on for six months, asking for more information, and then just issued a flat denial. They were completely negligent but accepted no responsibility. So they cannot be trusted to do the right thing by customers. The warehouse guys are paid to do it right, but they didn't and the company did not accept responsibility.

BUYER BEWARE! We recently completed a bathroom remodeling project using materials we purchased from Floor & Decor. The contractor is a veteran bathroom remodeler who is registered with Floor & Decor. Most of the tile looks fine. However, the quality of the floor tile that was recommended by their Senior Design Consultant is very poor. It has several unsightly chips in some of the intricate design of the tile. These chips were not noticeable until the grout was installed. I brought pictures of the problems to show the Senior Design Consultant, who agreed that the floor looks horrible. She kept claiming that they never had any issues with this type of tile, at which time I had to remind her that they needed to change our original order due to problems with a similar tile design. She agreed that something should be done, asked me to send her pictures and committed to getting back to me. After 3 more messages and over a week of waiting to hear back, she finally got back to me to tell me that her manager said they could not do anything about it. If this is the type of product and service they stand behind, I would not recommend anyone doing business with this company. We're about to start a much larger master bathroom project and will be taking our business elsewhere.

I went to a Clermont’s Fl store and was received very rudely by the design member whom I made an appointment with. She didn’t even sit with me or show me anything. Completely rude and dismissive. Never had such experience at any other store that do kitchen design even Lowe’s and Home Depot are much better with their team. I think her name was Pecisila.

I do not recommend doing business with this company! I was given false promises multiple times by multiple managers over the course of a month while trying to get my order delivered when the order was finally delivered in multiple trips it was damaged and I had to drive it back to the store to get replacements where the new manager was extremely rude, showed zero compassion and zero sympathy for all of the inconvenience , frustration and lies that I had to go through for the month of chaos I recommend you look at the BBB site there you will find horrible reviews about this company I wish I had looked before doing business with them.

Do not purchase Nucore Performance waterproof rigid core flooring! The interlock system is cheap and breaks. They will not stand behind their product if you do not put a moisture barrier down, even though the problem had nothing to do with moisture.

Bought some tile for backsplash, was not as described. Put some up anyway, but it didn't work. We took back 3 and 2/3 boxes back, they would not take back the partial box, even though you can buy tiles individually. This is a bad business practice and I will never buy a another tile from them.

Worst experience ever. Floor and Decor accepts no responsibility for their Installation Made Easy operation that provides contractors to do your installation. All American Floors, LLC started the demo work on the tile part of the floor and after 4 hours decided it was more work than expected. They said removing the subfloor and replacing it would be an option. I said to give me an estimate. The owner instead placed a change order on the original contract as I after the fact realized was their way of abandoning the job. Original labor was almost $2000 and the change order was over $1900. I didn't approve and expected the job to be completed as contracted. But they know the system that Installation Made Easy has built in that requires any "Change Order" to be approved before work can be completed. Sneaky way to let the contractor off the hook. And of course Installation Made Easy accepts no responsibility either. DO NOT use Installation Made Easy or do so at your own risk. Floor and Decor was also useless in addressing this situation.

Do not use the service provider they recommend, Installation Made Easy. Working with them was one of the worst experiences of my life. Floor & Decor recommends then won't get involved when Installation Made Easy screws things up royally. Installation Made Easy acts like they're providing the actual in-home service, but really they just pass the work over to a pre-arranged general contractor. That general contractor will then subcontract the bulk of their work to a subcontractor. In some cases, the subcontractor will subcontract again. The general contractors do horrible work, they lie, they're terrible to work with, and worse in some instances. If you go back to Installation Made Easy, they refuse to do much, if anything, saying they're not a contractor. Installation Made Easy hides behind the fact they're a middle man company that merely helps you find a contractor they hand pick. Bottom line is - stay away from Home Decor and Installation Made Easy. They're all utterly incompetent, and you'll live to regret stepping into the store in the first place.