Floor & DecorReviews of flooranddecor.com

Floor and Decore Is beyond a double the worst company to deal with in the universe. My husband & I traveled to Sarasota to purchase material for a bathroom from Sebring. We worked with a Design person who obviously was more worried about his up coming lunch, than helping us. Unfortunately we felt he was the expert and took his suggestion. When we picked up the materials a hour later they were loaded in our car! When our contractor started our job , it was then we realized we had two different tiles. That was the beginning of the end. When we called customer service we were rudely hug up on, and after several tries we’re told our tile was know longer available, We ourselves called several other stores only to find it in Brandon (they were helpful ) . I would strongly advise others to shop elsewhere. . They do have great variety in tile and flooring etc. however the worst customer service in Florida!

I don't know who's worse, Floor & Decor or FedEx. I bought a tile saw from F & D last Monday (8/17) and they shipped it via FedEx the next day. FedEx LOST the shipment. I called F & D a couple of days ago and they checked and verified that the shipment was lost. I spoke with a woman in the Everett "Command Center" and she said she would have another tile saw shipped out immediately via another carrier and would call me with the tracking information yesterday (8/27). I never heard from F & D yesterday so I just called. NOTHING HAS BEEN DONE. I spoke with the same woman in the Command Center and she said she could have a tile saw shipped out to me but would have to use FedEx? WTH? She didn't even bother to apologize FOR NOT DOING WHAT SHE SAID SHE WOULD DO. She said she just got approval from her manager to ship another tile saw out but he would not allow her to use another shipper. She didn't have the common courtesy to follow up with me to let me know what was going on AS SHE SAID SHE WOULD DO. I'm sorry, but I AM PISSED. I need the tile saw for work I'm doing on a cabin and now TWO WEEKS LATER I STILL DON'T HAVE THE TILE SAW I PAID FOR 2 WEEKS AGO! I told her to refund my payment and now I'm looking for another vendor.

Floor & Decor Case #02344932 Horrible experience. I would NEVER recommend this store. I spent hours on hold. They say in their recording they have all in stock, then I am told I need wait weeks and on top of it I need pay extra 150 bucks for shipping. I was just ordering cement and grout. So when I finally went to pay my card was accepted, the payment went through, I get an email from my bank right away in real time. Then the lady tells me I need a USA address for the credit card. She said she can't sell me the product. Just over 4000 bucks. So I said forget it. Done with you. Went to Patriot Flooring,(George at West Palm Beach who is awesome) got the same order in fast and less the a week it was delivered and saved 300 bucks.

I just had a very bad experience for picking up orders at Floor & Décor Elizabeth store today! 1. Made me wait for 30 minutes without looking for my order. I arrived around 2:20pm and gave my pick-up sheet to a red hair middle aged Caucasian woman (may be in her 50s, I wish I got her name), she told me to wait. I waited at the pick-up area by the gate for about 30 minutes until the other customer who came after me got his items and left. I asked the staff who helped him where my items were? He looked at his device, my pick-up order was not there. He went to the office and got the order. So, for all those time, 30 minutes, that red hair woman did nothing for my order, and just made me wait, and I think she forgot about it. 2. Brought me the items I cancelled a week ago. When the staff brought me my orders, they were WRONG ones. I cancelled a few items last week when I picked up half of my orders, they made changes on the paper and printed out the new one that showed what I was going to pick up next time which I gave it to that red hair woman. After waiting for very long 30 minutes, they brought me all the items I cancelled and missing the ones I added!! 3. Made me wait for another 30 minutes because they could not find my items that I added a week ago. The staff went back to the warehouse to find my orders. I kept waiting by the gate, and no one said anything, I mean no one told me what was going on, just kept me waiting in 90-degree heat. I saw the staff who was helping me walking around the warehouse, I asked him what was going on, he said the items were showing on the computer, but they could not find them. I mean should not all my items be ready by now! After another 30 minutes, they finally found them. 4 That red hair woman made the situation worse. The service from that red hair middle aged woman was not professional. The wait would not make me so upset to write a bad review. I understand sometimes things happen. But her cold facial expression, unfriendly service, and unapologetic attitude made the situation worse! After they could not find my order, I went back to asked her my order sheet back, she did not explain to me anything and just walked away from me to the warehouse. She was so rude and that was not the worse of her. 10 minutes later she came out from the warehouse and walked towards me, I thought she was going to say something. No, she was just looking at the item numbers, the items were on my trunk, and I was standing in front of it, she looked pass me to the items without having eye contact nor say a word to me, then just went back and disappeared to the warehouse again! So unapologetic and rude after she made me wait for 30 minutes and forget about my order. If she or anyone just say something like: “we are looking for your order, give us a few more minutes, we’ll be back with your order”, I would not be so upset. I arrived around 2:20 and left at 3:40. No one said anything, no one apologized for making me wait for over an hour for picking up items that I ordered a week ago. Not a word from that red hair, not a word from a store manager that I filed a complaint with after the staff and that red hair disappeared at the warehouse, and other guys would not help me either.

They kicked us out for not wearing a mask. They blamed Governor Whitmer but it is also there fault! They lost business from us which we had five bathrooms and needed tile for it all! So don’t go there unless you like wearing a mask and want to have health issues in the future!

We are and have been trying to have an order shipped to us for 14 days now and haven’t even heard an ETA even after paying $140 shipping. Now every time we call what they title as “customer service” for at least a half a dozen times with at least a 45 minute hold each time they say there is not enough in stock but when you call the Buford store they have it????? Now, to be clear we have never shopped in store but if you order online and expect it shipped to you, you better order very early as our project has been at a stand still for 2 weeks due to this and not sure if or when we’ll get our order. I am a shipping and receiving supervisor for a company that ships 30 truck loads a day and this says nothing to me except unorganized, untrained, and obviously a lack of care for customer satisfaction and they need to get it together, total joke!

Extremely disappointed in the service I received at your Orlando location. We are working on a shower makeover and purchased almost 40 cases of tiles from your Orlando Location. Very happy until we opened some boxes and found multiple broken tiles. We ended up running short due to all the damaged tiles so I took a trip up from Celebration to purchase more cases. When I arrived I was surprised to see just 15 or so cases left of what I needed and they all had been picked through. I asked the girl if they had more in the back and she abruptly said no and these are discontinued now but I could drive to Sanford to get some. I had already worked a full work day and didnt have the energy to drive an hour to Sanford so I went over to the picked through and damaged boxes that were still on the pallet. Since I only needed 5 more cases maybe I would get lucky. After almost an hour I was able to put together 4 cases of ok tiles. I asked another girl again if she could check the inventory again for me and she stated " this is all we have" I went up front and purchased the now discontinued tiles so my contractor could keep working and returned home. Once there I called the Sanford store and a very nice manager told me they had two pallets left but Orlando still shows over 50 cases on hand. I immediately called Orlando and asked for a manager and Joe went and found the tiles?? Asked why I was told earlier by two different people that you were out and he didn't know? I told him Id be there in the morning. I go into work at 5 am to open my location so I could leave work to go back to Orlando again. Walked in and Joe the manager is standing up front and stated he found the tiles last night. I asked why they couldn't find them yesterday and he didn't know. He then takes me to the back and pulls the pallet down and leaves. The same girl from yesterday comes over and yells at me as I start to pull out a case to check for broken ones. She says you "Can't do that its our policy". Since this is the same girl that lied to me the day before I asked her to call Joe back. Now it really starts to get interesting. Joe says he doesn't have the authority to let me check a couple cases to make sure they weren't damaged even though I explained to him I had now come back twice due to broken tiles in the boxes and his associate not wanting to search for the pallet that they had I asked Joe is there someone there that has the authority to let us check out a couple boxes so I don't have to make a third wasted trip in 2 days. Next thing I hear is "What is the problem here" coming from behind. Apparently this was the overall manager. I explained everything that I had gone through and just needed one more box of unbroken tiles to finish the project. I had already spent over $1300 here in tile alone. He says that wouldn't be fair to the next customer if I opened two cases to get one case of what I needed. I was flabbergasted and didn't know what to say. After coming out of shock I told him that where I work, if we make a mistake, we apologize and then take care of the customer who was wronged. We actually then have our managers give the customer their cards and tell the upset customer to call them directly if they needed any further help. This manager stated that he has been doing this for thirty years and knows how to take care of customers. I said he must be having a bad morning because so far,other than Joe, the service in this store sucks. I asked him if he was going to give me a hazzle when I returned the broken cases of tile that his store sold me as well. He ignored me and walked away and never attempted to help me. At checkout the young man could see I wasnt happy. He not only asked what he could do to help but pointed out that this tile was going to be discontinued soon. I smiled. The front end manager obviously knew what service meant ,as Miguel was great. Im sure Im not the only customer who has had problems with service at this store and I no longer would feel comfortably reccommending this store to my contractors or friends. Thank you for your time and I hope this staff gets some customer service training before you lose more customers. Sincerely, Paul Barker

their managers in orlando are the worst! i use to work there and not only have they redone the entire team in the flagship store but they fired me because i had more than one job! the products are good but the managers in orlando especially brian and jordan SUCK! toodles the company though. have a great day everyone who reads this review and dont forget to visit the new flagship store a little further down colonial going towards semoran! oh and by the way.......they dont check their forklifts at the beginning of every shift either!!! so watch out when ones coming your way through the building..............