Floor & DecorReviews of flooranddecor.com

Put in a order with floor and décor for stone ledger tile dimensions in description save 24" long 6" high half inch thick when it arrived it was up to one and a 1/2 inches thick same product I coulda bought locally instead a paid hundreds of dollars shipping because I was under the impression that the sizes would be correct in their description very disappointed flooring décor will never buy another thing from them when I contacted them to ask about some type of opportunity to make it right with reducing my shipping cost because I could have got here locally and I only purchased it through them based on the facts that their dimensions were correct for my application and they did not stand behind

Run far away from this company, today I cancelled my credit card, was a nightmare, I pay everything in full 3 months ago, was a late $25 fee there, they haven't sent any email, phone call or mail for the last 4 months until today, so I have to pay $100, yes, they charged late fee penalty for the last 3 months,Unethical bank company

I live in Austin Texas I came into store number 121 off of 183. I came in for some chrome trim for my shower for a new custom home I left my wallet at work I told the cashier I will return here in 15 minutes. In that time the cashier took all of my chrome trim that's $29 a piece and lays return tile on it and scratches it all up. I told the manager which is William and all he was worried about is that we close at 7:00. One of the worst managers and the worst employees that I've ever dealed with in retail that's under one roof.if home Depot or Lowe's so 10-ft pieces of chrome trim for showers I would never come to this place again. And for me I don't write reviews most of my interaction with retail stores is usually perfect. In the cashier that rang me out her name was Anna and she didn't care either so for customer service this store really rates a zero I don't know how I gave him a one star.

Purchased Bamboo flooring from Floor & Decor Sarasota Fl. The sales manager never warned us about All the problems associated with this type of flooring. Installation Nightmare, humidity problems cupping, flooring shows every mark, stay clear of this flooring and Floor & decor. Very poor sales manager who told us how durable this floor is NOT TRUE!

Online ordering is a joke, don't do it. Wall tiles and bathroom niches listed in inventory at a Wayne NJ store is not. Shipping to local store is not timely. Shopping In-store, I observed that nobody answers phones. Rings constantly. At home, I was on hold with customer service for over an hour x 2 for order status. Picking up the flooring order at Elizabeth NJ store was horrendous. The forklift operator was rude and per his coworker "grumpy." Store manager "felt insulted" when told of the problem and asked what her remedy was. After unpacking, broken materials placed in center of pallet not obvious on inspection at store. No wonder why inspection was not allowed in the warehouse. I will NEVER shop here again.

Very poor customer service. They never had anything in stock. Very hard to get anything. Given lots of answers that conflicted. Stay away from them

Purchased Nucore Performance vinyl product (their highest quality) and had a major issue with the planks cracking during installation (experienced installer)! I call and ask for manufacturer rep to come out and they send some guy named Adam who claims to have installation experience. He attempts to show me how to install it “properly” and he proceeds cracks a plank in the middle of a row! They refuse to refund the open boxes and claim installer issues! Total joke....stay away from this place!

This has to be the worst store anywhere, Very, VERY BAD service. Good products, very rude and not to smart managers . STAY away from this store, it's not worth it. I think they have employees that are scamming customers.