Floor & DecorReviews of flooranddecor.com

don't usually let people get to me but the lady that works at the Jacksonville store in the flooring dept is the rudest person I have ever dealt with in a retail store. She is standing there badmouthing me to another associate right in front of me! All I was asking is why does some of the styles have a gap and the other ones don't? Anyways I ordered my 1800 sq ft of vinyl flooring from Proximity Mills instead of Nucor and I won't be returning to buy at least any flooring from Floor and Decor again ( I am a long time customer of that store by the way)

We purchased approximately 4600 sq ft of porcelain tile in October of 2020. We negotiated with F&D to have the entire order shipped to LA to reduce the shipping costs involved with collecting product from all over the U.S. They completely dropped the ball on this and we ended up having to go "fishing" all over the country to collect our tile. Once we started installing the tile, we found out that we had been sold two entirely different batches of entirely different quality. "M" tiles were straight, flat, etc. "K" tiles had crowns, dipped corners, twists. The "K" tiles are so poor that they really can't be installed anywhere - and they make up approximately 2/3 of our order. When we complained and tried to get more "M" tiles, we were told that the product had been discontinued less than a month after we received them - nothing was said about this at all during the numerous conversations we had in trying to collect them. Now, if we want to return these horrible "K" tiles - we have to pay the shipping. They sold us an obviously inferior product mixed in with good quality product (at the same price/box), knowing they would be discontinued soon and then want us to pay to return them. Draw your own conclusions.

Purchased vinyl tile flooring online 7/6/21 with promise of store pick up within 5-10 days. Called 7/20 after no word. Lots of calls before being routed around the world apparently and never got to a person. Finally get through to a person on 7/21. Have now been routed around the world again. Currently at 45 minutes and still on hold. Order promised in 5-10 days is now not in port until 11/6. I understand problems in the supply chain but received no word and no alert to the change AND MY ACCOUNT HAS BEEN CHARGED. I'm cancelling my order (if I can ever get off hold). Will never order from them again.

They are lucky it is mandatory to give them a star. So I order an item 4 days before I picked it up. When I arrived to retrieve my items at curbside pickup, they said my items was not there. So I had to come inside and find out another item to match what was in my house. Once I was about to purchase the new item, all of a sudden they found my original item that I purchased. So about to walk to my car and the staff just handed me a car with the item on there. They couldn’t even have the decency to put it inside of my vehicle. Understand things get misplaced but Myself and another customer had the same experience as I.

Nice store good seclection but store and customer service leave a lot to be desired. I started with counter tops in January and after 4 months found out they couldn’t get the materials and no one commicated with me. So I got my money back and went some where else. I went 2 weeks ago and ordered tile for my backsplash and was told it would be in in 2 weeks before it came in. I called this morning which is exactly2 weeks and was told it had not been shipped and there was no ship date. My last visit to that store will be to return the grout I purchased.

Too bad you can't leave zero or minus stars! This place is dreadful. No one to help you. When you finally track down someone, they don't know anything. So you are left on your own. We finally decide on a flooring, gather the necessary molding, head to a cashier. Oh, which cashier is open??? People standing behind registers but their not open. Look for a sign that's lit. Oh, they're covered over with papers advertising their credit card. Go to register 1. Okay, let's assume that's the one closest to the door. I'm sorry, the floor you want is out of stock. It will be at least 3 or more weeks to get it. This place is a giant waste of time. No one knows anything, they care even less.

I have ordered from Floor and Decor before with little issues. This time though will be the last time I shop with them. I placed an order for same-day pick up. Corporate policy is the pick up will be ready in two hours. I called the store to inquire why my order was not ready. I was told that the website is wrong and they don’t offer same-day pick up. Then when I asked to speak to a manager I was told you don’t need to speak to a manager and I was hung up on. I then called their corporate office and had to wait on hold for 50 minutes before speaking with someone. When I finally did get someone they explain to me the 2 hour policy and said they would send an internal email. And to go to the store and pick up my items. Once I got to the store I let them know of this internal email and they claim they never received it. And then once again asked to speak to a manager and the gentleman I was interacting with said he was the manager. This gentleman seemed very clueless and very hostile during our interaction. I then asked I’d to speak to someone above him and he then proceeded to tell me that the manager was on vacation. He also told me that once again corporate was wrong and that’s not their policy. Floor and decor in Paramus needs major help. The entire staff is rude, the management team is barely existent, and every single person in the store looked angry and was in some sort of conflict with an employee. Those who weren’t having negative interactions with customers were walking around aimlessly. I will never shop in that location ever again. I will be finding a new business for my flooring and tile needs.

No customer service at all, customer service phone does not work, people at store hang up on you ,Thay said order is ready to pick up, when you go to pick up it take hours to find, and finely your order is not ready,worst place to deal with store people