Floor & DecorReviews of flooranddecor.com

We were so excited when we went to floor & Decor to design our master bathroom. We quickly became confused with all of the choices and options. A wonderful Designer Virginia Sable offered to help us through all of the steps and details. She captured our vision and we are thrilled with our Master Bathroom. We decided to upgrade our other two bathrooms and called Virginia for her expertise once again. She has such great knowledge and an eye for pulling things together that compliment each other. Floor & Decor is lucky to have her and we highly recommend her. Craig & Amy

I am new to everything tile, flooring etc.. I went to the Memorial store last week and was quickly asked if I needed help, which I desperately did, so the employee called O.j to help me. He was Amazing! Not pushy, really knowledgeable, helped me find some ne shower tile and bathroom flooring. He stuck with me for all my browsing, questions etc.. never felt like he was in a hurry to get somewhere else. It was like I had a private shopper. Great personality, and again, really knowledgeable about the business. Never in a million years did I think I would come out of a store, that is completely overwhelming to me, feeling so happy and excited about my project. Thank you O.J Clarke

St Petersburg FL store, had to make a return and didn’t have the receipt. Cashier Hollie tried so hard to help me, and manager Sandra saved the day with a LOT of effort. Took an hour to resolve but I’d return to this store because of their great service!

Kennesaw Store: After we were literally seconds from leaving due to 2 customer service associates that had no idea how to help, my wife thankfully reached out to Brit. Since I'm a computer nerd and have no clue about bathroom floors we needed major help. This guy literally educated us, found us the tiles we needed, the grout that he recommended, cut the trim for us, and even helped us to the car. He's the man!

Selection is the best. Store in Webster, TX is super clean. You could eat off the floor. Flagship! I have been into all the F&D stores in the Houston area and this one is hands down the best. Super clean. Displays superb. Merchandise organized and fronted. Employee JOHN was super polite and helpful - a great ambassador for F&D - management material. This is now my go-to F&D store.

I visit the Kennesaw, GA store often for my home projects. I wish to give high praise to employee Xavier, manager Daryal, and manager James. These staffers are knowledgeable, gracious, and helpful. I'm a novice and shop there often. They see me walk in and come to greet me, because they know I have many questions. This is excellent customer service and better than any of your competitors. Please give Xavier, Daryal, and James my thanks! I will be shopping again soon!

Great company great service. They have everything you need here in stock. I love this place.

good experience. Ordered and picked up two Pallets of Bay Breeze laminate flooring for my home. Alot of floor. I didnt like that some cases were not in good shape, and they without question brought out 2 more pallets that were in storage up high in racks that were untouched. Those we took home. Sales were good to deal with, employees helpful. When picked up days later it was a simple in/out process. As far as product: Bay Breeze Aquaguard. I installed this myself in my own home. Like any floor install, its in the prep and knowledge. I took my time (not the 1st floor ive installed) and it came out great. I went with the best underlayment and level 2 of many rooms to ensure flat and level. My whole house is seemless, meaning no transitions..This is allowed if you do it right and stay within the Mfg guidelines. The install came out great. My install is now 3 months old, no squeeks, buldges and lifting edges. In fact, my scrap pieces are outside on my deck where I did all my cutting. These scrap pieces have been outside in the New England elements for 3 months and are not delimated, warped, or swollen. Most are in a condition that they could be installed! I couldnt believe it. Thats proof enough for me. I have every confidence it will hold up to normal household punishment and spills. I've had alot of comments on the floor and glad I went with it.