Floor & DecorReviews of flooranddecor.com

I wouldn’t recommend the installers. Dave came to the house a gave a list of materials needed to do job. Had the materials delivered to house. The day of installation he was using roof shingles. Josh the installer told us that Dave have him the okay to use roof shingles. Josh said that he would take bag of leveling in replace of the roof shingles. I told Josh no. They charge my dad 150 for roof shingles. He didn’t even use a whole bag of shingles. I found out anyone can be a contractor for Floor decor in Novi. Better off having my brother do the job. Good luck wouldn’t have Dave’s contractor Josh he said he been installing floors for 13 years. It sure doesn’t show it. Floor moves.(big air pocket )

I went to the store to purchase a set of door. I showed the sales person the style that I needed and mentioned that the doors were very old. Assuming they will advise me they sold me the pre-hung doors which costed double the price . The opening for the hinges and the door knob was in a completely different spot than original. While communicating via email I was advised to bring them back with the original doors so I can get it corrected, at no additional charge.Once I arrived back at the store the staff didn’t feel like doing it on the spot saying it will be a couple of days. They eventually did it the same day but I had to pay extra. I was lied and used for additional charges. I will not recommend going there. I will tell everyone how poorly I was treated. I paid for the hinges but did not receive them. Places like that make me value bigger corporations like Rona or a home depot. Will be going there for all my future needs

I would give it a 0 if I could but Danielle Gillmore who works In the 410 location in San Antonio In front of the north star mall is a racist and is very very but very unprofessional ! and lacks tons customer service and communication skills ! I am appalled on how someone like that is a manager, let alone is allowed to work here . if you want need any flooring or anything of the sort I suggest you go to ANY other location but this one . It seems like she has a problem with Latinos or Mexicans . I had my family contractor call regarding my order who’s first language is Spanish with a heavy accent called regarding the status on my order because I told him to, although he does have a language barrier its never been an issue to get his point across if you have a brain , which clearly she lacks. I have been in this store several times and never had an issue with any other associate from cashiers to designers to some people on the floor etc . there was even one time I did not have a receipt for one of my products and I do understand the policies and a young gentleman in the front with curly hair returned them for me either way due to me having my receipt for all of my other returns and it was only 2 pieces of a mosaic, cause floor and decor is all about assisting customers right?? WRONG !! And from seeing the reviews it is not a first. And I do not know who she feels like but clearly this is not the place for her she has such a bad reputation with the store because when I told my neighbor about this incident who also does tons of remodeling and business in this location he knew exactly who I was referring to which says A LOT . anyways she answered the phone and my contractor was explaining the situation that my order had been in a pending shipping for a while now . she proceeded to HUH!?? WHAT?! I CANNOT UNDERSTAND WHAT YOU ARE SAYING and “SIR I NEED YOU TO TALK CLEALY I DO NOT KNOW WHAT *mocks him* IS and *hangs up* . Yes just like that . as I’m in the kitchen listening to this I cannot believe my ears so I tell him to disregard it and I decide go into the store and there she is in the back desk with her jacked up teeth and eyes wide “Hi do you have a receipt??” I just walked through the door went to the pros and cancelled my order I cannot believe floor and decor would allow such person to work here she is clearly there just for a check . And clearly does not care to resolve any customer issues if anything she gets s kick or ruining your day and is straight up RUDE!! please save yourself a headache, gas and a trip, my family and I will no longer be doing business here or any F&D we’d rather not deal with someone as miserable as her. I will also be taking this to Human Resources because the energy she gives off is up front MALICIOUS!!

You get what you pay with Floor & Decor: you pay a cheaper price for cheaper products and a company that does not stand behind their product. At the recommendation of our contractor, we got all of our tile for a bathroom renovation at Floor & Decor. Fast forward to the completion of the product, it became evident that the tile was defective. An inspector from Floor & Decor confirmed that the tiles were defective & it would be hard to tell as such until they were installed. Floor & Decor offered us a refund of said tiles but our entire brand new bathroom needed to be redone because of the defects. Floor & Decor refused to refund us of costs accrued because of their defective tiles, and to make it even worse, continued to sell the defective tiles in store.

Floor installed in November 2025 and we have cracks and broken pieces in the flooring already. Would never recommend and would never use their preferred installers installation made easy. I would give ZERO stars if I could. If I could upload pics I would.

The Floor and Decor in The Colony was a disappointment. First of all the person I wanted to deal with wasn't there. Months ago we had a superior experience from a sales floor individual named Curtis. The one we had help with wasn't very knowledgeable or even concerned about helping us too much. We were back to order cabinets and butcher block counter tops. It took forever to even get assistance. Then Kevin didn't even seem like he wanted to be there. While another employee named John wheeling around a cart was extremely rude . He talked like he was done gangster in a movie . Dismissive and violatile. Management wasn't anywhere to be found on the radio. The installation area and wood flooring area was very dirty and unkept. We just left and went The Tile Shop up the road . I will never recommend Floor and Decor ever. I will also let all my folks on Facebook and Instagram how poor your service is . I am pushing The Tile Shop all the way now for all tile jobs

This stores a joke don't work here. The managers are retarded the associates are lazy and liars. If you're a hard worker please don't work here; you'll get hurt and may never be your old self again 😭

What I do not understand is Floor & Decor’s price match and “lowest price guarantee” policy. The exact same product is being sold at another Floor & Decor store in the same state for $1.50 less per sq. ft., yet your store would not honor that price within just 3 weeks of my purchase. If Floor & Decor is willing to match prices from competing companies, then another Floor & Decor store with a lower price should also be treated the same way and honored for a price match. It does not make sense that your own stores can sell the exact same product at very different prices, while customers are told there is a “lowest price guarantee.” Your company promotes a “lowest price guarantee” and claims to match prices, but how does that apply when different Floor & Decor locations themselves are selling the same product at significantly different prices? The Avenel NJ store price is $3.03/sq. ft., while the East Brunswick store price was $4.49/sq. ft., which is the price I paid. If I had purchased the same tile from the Avenel store using a new Floor & Decor credit card, I still would have received the additional 10% discount, bringing the effective price down even further. This pricing inconsistency is misleading and refusal to honor pricing shortly after purchase is misleading and does not reflect a true “lowest price guarantee.”