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Floor & Decor (flooranddecor.com) has 471 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Showing 179 reviews with 5 stars · Clear filters
Ellen Sabie S.
Had a great experience today at Floor & Decor in Arlington Heights. Mike from the Pro department stuck with us every step of the way to put together an order for our tile and all the needed materials for a hall bath. He was patient, knowledgeable, and completely helpful every step of the way.
Dwight F.
Mr. D helped me today, for the third time, in the Kansas City Store. He is a joy to work with, and very knowledgeable. Every trip in to this store is filled with new products and information, I cannot imagine a better place to get what I need for numerous flooring projects.
Shannon W.
We recently purchased tile & supplies for our guest bathroom from the store in The Colony, Texas. Cindy in the design center was amazing, we just wanted to ask her a question but she offered to help us & was very helpful with details ee did not know about. When the day came to pick up our order, Dale & Britney were exceptional to ensure not only that we had everything but that our truck was not overloaded & continued to answer questions. All of the associates we encountered were wonderful & we will definitely refer others here & will be back for our next project!! Thank you, Stephen & Shannon White
gail I.
We are having a bathroom installed and we had a list from our builder. We had lots of tile picked up and other stuff. Peter spent 1.5 hours picking out all the shower, floor tile and everything else we needed. He even got two chairs for us to sit on so we could just wait for him and not do anything. He checked us out and loaded everything into both cars.
S H.
1st time shopping at Floor & Decor in Wichita Ks It was an amazing experience Zach helped us pick out our laminate flooring and he helped me match it to something for our bathroom. We will b back. Thank you Zach you are very professional and we are leaving so happy. SKE
Buffy
Salt Lake City Floor & Decor Store. Karla Is a Godsend! I have a pro account with Floor & Decor. In the midst of construction drama in Salt Lake City at this time, some tile was picked up that was not properly put under our account. This was our employee's error, not the store. It was a complicated return. Karla handled the issue perfectly. She is brilliant, pleasant, kind, calm.. she is everything a customer service pro should be. I can't tell how far this went in making us even more loyal to this store! Tony, her manager was also incredible - great job on this customer care team! Thank you Tony & Karla!
Sunny R. M.
Excellent service! Rose at the Thornton store in Colorado gave us great answers to our questions, knowledgeable and helpful! We had several questions about vinyl flooring, backing and product ware which she was very knowledgeable about as well as design inputs. Thank you!
Mary C.
I shopped at the Sarasota, Florida Floor and Decor and had wonderful experience with Mr. Donald Tucker. He took a great deal of time with me and showed me dozens of tile designs for my kitchen and lanai. I found a beautiful tile that is very lovely with unique styling that I am extremely happy to have in my house. I truly appreciate all his efforts and time spent with me, and he was very polite and friendly. Mary