Floor & DecorReviews of flooranddecor.com

My builder used Floor and Decor to put in a hardwood floor in our house. The wood warped before we moved in and the whole thing had to be replaced. The builder paid someone else to re-install the flooring just before I moved in. The floor, once again, is warping and bubbling up. I feel like I am on fun house floors. Floor and Decor sent out their "third party" person to check it out and deemed it not their fault because I have "some humidity" in my house. I live in the south. When is there NOT humidity? The whole flooring is coming up. It's unacceptable. They refuse to replace it and now I am living in a house with a wavy floor. It's embarrassing to watch my family and guests constantly trip over the popped-up floorboards. It's horrible that I'm being told that their product is not the problem when it now has to be replaced twice! Now I am left to pay for a complete home floor replacement elsewhere.

After getting lvp installed and using Shaw's and the microfiber mop 'system' for cleaning it, the floors become LESS dull, LESS smudged. But it's just that a dull finish, aka, matte finish or satin finish, aka, rather dull finish looks like a cracker barrel store floor no matter what you do. Can't add polish to shine it up--experts say it'll leave a film. But at the VERY least, one would hope that lvp would FEEL less grainy and dirty underfoot. Following expert advice that you MUST dust every day to keep sand and grime from dulling your floor (even further), when you look at the floor closely, aka, if you accidentally drop something and bend down to pick it up, you seen TONS of crumbs, bits and pieces that are still left on the floor. Have to get down on all fours EVERY DAY to have a clean floor. Makes you long for the days of vacuuming twice a week. Damp mopping helps to make lvp floors look less crackerbarrel-ish, but not much. Film or no, I'm about ready to throw some high gloss stuff on it, so at LEAST it'll look nice SOME of the time. Advice: If you want a beautiful floor, get REAL wood. It'll be similar upkeep, but at least will feel and look great.

Floor and decor is apparently suing someone for a bad debt, despite their billing address listed correctly on their bill statement (viewed court document after numerous harassing contacts) it seems Floor and decor has sent their legal goons on a wild goose chase to the wrong address.

Called and inquired for items needed. Spoke with Jonathan who was absolutely outstanding! Phenomenal service. However, the cashier was abrupt and when I got to the pick up area for the tile order the young lady at the far left told me it would take 2 - 4 hours to pull my order. The other end of the counter an older woman made a snarky remark at me that they should request a particular manager because she is more assertive. I am absolutely appalled at the horrific service. I spoke with one manager and gave her a compliment on Jonathan's service. Due to his excellent service I drove 2 hr 45 mins to the Cumming store. Once I left his care I was treated with such disrespect and rudeness I asked for the manager again. I told the manager what they said about her to me a customer. Outrageous at best. I will most likely never return to this location unless necessary. The Knoxville store goofed up my order and removed items that I had paid for and the service was sub par by the gal in the black vest who couldn't count how many boxes were taken out of my order. Seriously disgusted with the Knoxville store pick up that occurred on 3/24/23.

Floor decor credit card is scam They charge me $600.00. Interest On $300.00. And they hold last Payment just to make extra money Out of customers Scam , I can’t get hold of anyone In the customer service You have to call outside USA. To get Customer and they can’t help Scam ,

The worst company ever! I had the Durlux vinyl flooring installed room by room in my new home over a period of a month until I halted the flooring project because I started noticing material defects in the floor. The defect are bends at the ends of the planks where the planks meet. I started a claim which has taken forever. I had them send an inspector to inspect the floor (which by the way, they only allow you to use their certified flooring inspectors) and my contractor and I mentioned that the store we got it from also shows defects in all their displays for this line of vinyl flooring. Well, I'm almost 100% positive that the INSPECTOR WAS PAID TO SAY IT WAS An INSTALLATION ISSUE DUE TO EXCESSIVE FORCE (no site issues were reported). The inspector didn't do his job right. If he was a certified inspector, he would've done his research and gone not only to the store where we got it from but also to some of the other locations. He would have easily concluded that it was a material defect. I was here to watch the last guy put in the back room and he didn't even use a mallet on the floor (which instructions say is allowed) and clicked the floor planks together before gently putting them down. I fought on this report and so the representative in charge of my claim sent the report and my remarks to the manufacturer. I went out of my way and visited 3 different stores to see if all those stores had the same defect I was seeing in my house. ALL 3 STORES SHOW THE DEFECTS IN ALMOST ALL THEIR DISPLAYS FOR DURALUX!!! The funny thing is, when I went back to the original store I got it from, they had a sign saying that they were going to have new displays up. I guess someone called them and told them about my claim cause the other stores I visited didn't say they were getting new displays. I didn't report those stores until after the report was sent to the manufacturer. I get back an email today saying the manufacturer says that they are standing by the inspector's report and saying that even the stores used too much force. I had 5 guys work on my house for the floor. My contractors had the same floor put down in another home and they are also showing defects. So, basically, Floor and Decor is saying that every guy putting down flooring is using excessive force? BTW, Duralux is exclusive to Floor and Decor which means it's their product. All the other brands for flooring show no defective signs. JUST THE DURALUX! I hope that many of you looking into the Durlux read this bad review and trust me that this product is awful. I have already shooed away customers looking at the Duralux during my visits to see the defects and told them about my troubles with this claim I'm wrapped up in. AWFUL AWFUL COMPANY. This was my first time purchasing from them, and it will be the last. Pass the word. I've told all my friends and family that this company is crap. I'm not giving up until Floor and Decor rectifies this situation.

Horrible defective flooring. NuCore is the worst. Denting and planks not staying together everywhere. Had it professionally installed but as many of you know Floor and Decor does not stand by their products or warranty. You can all see why they have an F rating on BBB as well as many bad reviews elsewhere. Stay away from this company as many others are having issue with NuCore and other products Shop elsewhere as you will be much happier. Shame on you Floor and Decor as you take advantage of unsuspecting customers. FYI for all the customers who have had issues with duralux/NuCore please go to the Houzz app as we are having a lawyer looking into filing a class action lawsuit. The contact is a women named Amy and she has a lawyer looking into all the people who have the same issues. They are taking names of the customers who have experienced no warranty because of install issues. Ridiculous. How can this many people have the same issue.

I ordered kitchen counters. They came out to measure. I showed them pictures of what I wanted. They didn't build them correctly. I had to pay for them to a part of the project. When the other half was delivered, it was of a different material (see pictures). They told me to call their subcontractor, the person THEY hired to do the job. The subcontractor sent out someone to inspect and that person verified that they used two different materials, but then offered me a small discount off of my $5,000 counter job. I said I wanted them fixed. They told me they didn’t have either material so couldn’t match them – “they were good enough.” I went back to F&D, who first told me I should deal with the subcontractor. I told them that I purchased the counters from them, and if their subcontractor didn't deliver what THEY paid for, it was on them. I should be able to go to the place I bought them and have my problem resolved. I was promised a call "the next day." I heard nothing. I called. I was again promised a call the next day. I've heard nothing and it's been another week. I called again and was transferred to the corporate offices. They promised a return call. It’s been another two days and I’ve heard nothing. Altogether, it's been over six months and I don't have what I paid for. I don't trust them to make this right. On top of all that, one section has a huge splotch on it that (see photo).