FlipbeltReviews of flipbelt.com

Kourtney Wagner was an incredible customer support help and solved my issue fast and with positive attitude!

Well I have to start by saying Kourtney Wagner is awesome!!!! She was so nice and was very patient and helped me with everything. One of the best and easiest transactions/fixes ever. She ended up getting me a new pair of half tights due to my other pair having some issues in a short amount of time. She’s the best once again thank you Kourtney and thank you FlipBelt!

Exceptional customer service and just what I needed to carry all my fuel in training as well as my upcoming NYC marathon!

My FlipBelt started coming apart only a couple of months after I bought it, and the timing couldn’t have been worse — I’m in the middle of marathon training and have my race coming up soon. I contacted FlipBelt and Haley Wagner got back to me right away. After I sent my order details, size/colour and shipping address, she arranged a replacement without any hassle at all. What really blew me away was the speed. I was told it wouldn’t arrive in time for my Saturday run but would be here before my marathon — somehow it showed up almost immediately anyway. No arguing, no hoops to jump through, no drawn-out warranty process. Just incredibly fast, friendly customer service and a company that clearly stands behind its product. Haley was fantastic throughout. This is exactly how customer service should be done. I’ll absolutely keep buying from FlipBelt.

I accidentally ordered the wrong size and didn’t realize until they delivered. Initiating the return/exchange process was super easy online and Haley was so quick to reply to my email with the questions I had. Great company to work with! 🥰

I ordered from Amazon and called them when I had an issue, but unfortunately, I didn’t get any help. :( I decided to email FlipBelt for help, and their customer service is absolutely amazing! I received a reply within 24 hours, and they went above and beyond to help me resolve my issue. They made the exchange for my new running shorts so easy and completely hassle-free. I truly appreciate their kindness, quick response, and excellent customer service. Thank you so much!! I can’t wait to go running in my new shorts! 😊🏃‍♀️

I have had an issue with my flipbelt (bouncing and falling down when I put soft water flasks in it) and the customer service team have been excellent and so helpful! Kourtney Wagner from the US team has discussed this with me at length and done everything she can to help fix my issue. She has even liasied with the UK team and Auri (who is also excellent and polite) has been very helpful too! My replacement flipbelt is on its way and I couldn't recommend them more! Thank you Kourtney and Auri!

Customer service was very helpful. Kourtney in particular was very responsive and helpful in getting me a replacement belt.