Nathan H.
Returns Process and Customer Service is Bad
Good product. Just pray it fits so you don’t have to return it. Sent 2 emails to return and absolutely no response. Edit: I received a response a few days later on May 24th, and just now, on June 7th, I have received a refund over two weeks after attempting to start the refund process.
Response from FlipbeltMay 1, 2026
Hi Nathan, Thank you for your feedback—we really appreciate you taking the time to share your experience. We’re glad to hear you like the product, but we’re sorry the return process felt frustrating and that communication wasn’t as timely as it should have been. That’s not the experience we aim to provide. Since your order was handled through our UK/EU distribution, responses and processing times can differ slightly from our U.S. support team. That said, we completely understand how the delay would be disappointing, and we’re actively working with our international partners to improve response times and make the process smoother. We’re glad to hear your refund has now been completed, and we truly appreciate your patience throughout the process. If there’s anything further we can assist with, please don’t hesitate to reach out. —The FlipBelt Team