Ileana C.
BEWARE, BEWARE, BEWARE!
BEWARE! We googled the phone number for American Airlines to change our flight. For whatever reason, it gave us the phone number for Flightservices. When making the change to our flight, the agent of course was very polite and friendly. We were told there would be 2 charges to our credit card, one for myself and one for my wife’s ticket. But after we ended the call and the charges came through, we saw there was one charge for both of our tickets and another charge of over $1,555. When we called the agent back, he kept trying to say that we were mistaken and we were all wrong. But he wasn’t in front of his computer right then but could explain everything later once he was. But he knew very well that the charges came through for over $1,555 was for Flightservices. Once we told him that we wanted a refund and cancel the flights, he got very upset and hung up on us. When called him back to let him know that we will be disputing the charges with our credit card company. He then proceeded to call back several times and left a very nasty voicemail while cussing me out and calling me names. We reported everything to our credit card company and they reversed the charges. Do yourself a favor and do not use this company for any flight bookings at all. We will also be reporting them to the BBB as well as some other agencies.




