America A.
If your family and time is valuable to…
If your family and time is valuable to you then please don't buy tickets from this Agency 👈 They only lied to me at beginning I booked my flights with them on December 1 ,2021, and until December 20 never received a call or email from them and never got the airline tickets. I have to call them and they always put me on hold and then the call drops several times Jenny Smith it's the worst, She never called me back when she said, she will call me and she never did, and even never replied to my email At this point, I decided to book with another Travel Agency, Flights Mojo. As I was doing this I received a call from FLIGHTSNEST telling me that the airline contact them saying that they have my tickets ready to go. The person who called me was named Steve. He seemed to be the manager. So if he said they have my tickets then, I believed him. They ask me to cancel with the other agency, and I asked twice for sure you have the tickets, Steve the manager told me YES , with have the tickets. I cancel my booking with FlightsMojo and guess what...Flightsnest told me They're not available anymore, but don't worry I would find something for you...and they never did ..but they did give me a lot stress, frustration and made me waste my time.. I have to book last minute for higher price with different Trusted travel Agency. This happened in Christmas 2021.
Response from FLIGHTS NESTJan 12, 2022
Dear Ms. Avilla , Thanks for sharing your feedback and we are very sorry to hear that you are not satisfied. We Sincerely apologize that we did not exceed the standards and didn't met your expectations as sometimes the situation gets beyond our reach because of the sudden changes in the prices and policies governed by the airlines. I understand that this sound very frustrating and disappointing but we unfortunately can't do much about it as the prices and policies are governed by the airlines and they have full rights to withdraw any fares/policies at any given time under disclaimer section provided by them to the travel agencies. However it goes without saying that you would prefer your customer to discuss issues with you in person, but even an overly emotional online review might contain a bit of insight. Negative feedback can shine light on blind spots and be a wake-up call for you and your team. We hope you will visit us again soon and we would like to offer you a $100 voucher towards your next booking with Flightsnest as a token of apology for the troubles that We've caused , Kindly email us at [email protected] to have your voucher code for the next trip and we would be very happy to serve you again !! Thanks Team Flightsnest




