MY JOURNEY STARTS H.
Beware of their undisclosed agency fees.
Beware of their undisclosed agency fees. Deceptive and unfair—charging agency fees for tickets that were never used and cancelled and for services that were not fully rendered. In September 2023, I booked two round-trip Main Cabin tickets, which allow changes or cancellations for full e-credits. However, Flightnest refused to include the $380 agency fee in the e-credits, despite confirming in writing via email by Dominic that it would be applied. When we called back in 2024 and 2025 to rebook using the e-credits, they instructed us to complete the booking directly through Delta's website. However, Delta only issued e-credits for the ticket price and not the agency fee that Flightnest had already charged.




