Robin
The web site was misleading
The web site was misleading, I thought I was getting a great price only to receive a call that those flights were not available. Jenny did work hard to find different flights but at a greater expense and a different airport. Then I had to spend an additional $100+ to pick our seats, which I thought were included in the price. So I did not save anything by using this site, I ended up paying more than if I just booked it on the airlines web site. Not sure I would use it again :(
Response from FLIGHTS NESTNov 12, 2023
Dear Guest, Thanks for sharing your feedback and we are very sorry to hear that you are not satisfied. We Sincerely apologize that we did not exceed the standards and didn't meet your expectations as sometimes the situation gets beyond our reach because of the sudden changes in the prices and policies governed by the airlines. I understand that this sounds very frustrating and disappointing but we unfortunately can't do much about it as the prices and policies are governed by the airlines and they have full rights to withdraw any fares/policies at any given time under the disclaimer section provided by them to the travel agencies. However it goes without saying that you would prefer your customer to discuss issues with you in person, but even an overly emotional online review might contain a bit of insight. Negative feedback can shine light on blind spots and be a wake-up call for you and your team. We hope you will visit us again soon and we would like to offer you a $50 voucher each passenger towards your next booking with Flights Nest as a token of apology for the troubles that We've caused , Kindly email us at [email protected] to have your voucher code for the next trip and we would be very happy to serve you again !! Thanks Team Flightsnest