Flexsteel Industries, Inc.Reviews of flexsteel.com

I bought a Arlo reclining sofa in November 2020 and received in in June2021. I noticed problems as soon as the delivery person left. I called the store and told them that the material was very wrinkled and the seems didn’t match up. The store sent their repair person. I. The meantime I’ve had the sofa 6 weeks and the foam has broke down significantly on both reclining ends. The store contacted Flexsteel and this is what was said. Flexsteel would repair it ( in the meantime the back of the sofa’s foam has also broke down) or they could get me a new sofa but I would have to pay 25 percent. This is on a sofa now that is 3 months old. The furniture store was beyond helpful and decided to pick up the part I would have had to pay. STAY AWAY FROM FLEXSTEEL! I wish I would have read the reviews. I thought I was paying for a high end sofa but I could have gotten better at Big Lots.

Bought a rocker/recliner about 6 months ago and the squeaks/creaks and noise that the chair makes is unbelievable! I got rid of a 20 year old recliner that never made sounds like this! Save your money and buy something quieter.

We ordered a seven piece FlexSteel sofa. Within 6 months the padding under the leather totally collapsed! We asked the furniture store where we ordered it from to look at it. They’ve been great, they sent it back to FlexSteel who simply restuffed the sofa with the same cheap material they used the first time. Now we are paying an upholsterer to do it right. Yes, FlexSteel warranties your sofa for life, but when you complain they try and tell you it’s normal wear. Being able to feel the substructure under where you sit or place your feet on the foot rest is not normal after just 6 months!!!

I purchased a sofa and ottoman manufactured by Flexsteel. The materials used are inferior in quality and have been pilling for years. Flexsteel will do nothing to help resolve my problem and does not stand behind their products.