Manufactures upholstered rocker-reclining chairs, swivel rockers, chairs, sofa beds and loveseats.
Flexsteel Industries, Inc. (flexsteel.com) has 54 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Dawn
Excessive piling within 2 months. Cushions are wrinkling and sinking. Very expensive. Their solution is to shave it. I am afraid this will leave holes. I thought I was buying a quality piece of furniture and it is garbage after 2 months of use. I have photos to back it up.
Rick F.
Bought a brand new Henry leather recliner. 2nd week the left chair was inoperative. Took a week to have the guy tell me he has to ORDER part. 1 month later still waiting. Flexteel, a Wisconsin company absolutely does not care. Talked to cust service and got a big mouth from a woman that thought it was all about HER! All because they are using china junk motors! And china is intentionally dragging their feet!
Kris H.
Hands-down, the worst couch I ever purchased. Upon delivery, lines don’t line up, hooks to attach sectional don’t line up, no cushioning. Had people come out twice and didn’t help. Horribly uncomfortable and $6,000!!! Have had 1.5 years and creased worn seats. My mom comes to visit and can’t even sit on the couch because she is so uncomfortable on it. I tell everyone to stay away from this brand!
Scott S.
Flexsteel "Leather" power recliner. Warranty that is no warranty! Armrests, seat cushion & headrest rip/peel after 18mos. Upholstery warranted for 12mos excludes "wear ,& tear" only ",lifetime" warranty is on metal structural components. "Tanning" rubbing off at all points of contact. Surprise! Flexdteel "leather" is a paper thin low quality veneer. Even faux leather has better wearability. Waste of money. Never again flexsteel
karen S.
We ordered a flexsteel chair and it was delivered a few weeks ago. it is too small-the measurements of the chair do NOT match the measurements of this chair on flexsteel’s website-some measurements are too small by 2 inches! flexsteel refused to anything about it when we contacted them directly. the furniture store agreed the measurements are incorrect but have had no luck with flexsteel either. the store is going to try a couple things to make the chair more comfortable but of course it will never be the right size. At least they are trying something, unlike flexsteel.
Joseph Van S.
Have a recliner that leans badly to the left has sheared bolts and rivets and has never been right, warranty is worthless as the labor is not included,and the labor rate is higher than most auto repair rates
P. B.
Flexsteel 1900.00 leather couch purchased less than 6 years ago. Leather is peeling, tearing and cushions are flat. Horrible company that makes inferior products and false claims. Falsely advertise using high quality leather.
Amy R.
My husband and I bought 2 "leather" couches a year and a half ago. They are already peeling. The couches themselves still look brand new but the actual "leather" is coming off. Our previous leather furniture lasted us 15 years. I reached out to Flexsteel and was told they would do nothing for us. Now, after reading other reviews, I am wondering if we were mislead and these aren't even leather. Flexsteel puts out a horrible product and they stand behind nothing when you have an issue. I even sent photos of the issues with no remedy offered. I will NEVER buy flexsteel again and will recommend the previous leather brand we had.
