Flexsteel Industries, Inc.Reviews of flexsteel.com

Just received a Flexsteel sectional which we ordered. Was appalled to find there is no dust cover on the bottom of the sofas. To me this is an unfinished product. I never heard of such a thing. Called Flexsteel and got nowhere. I would not advise buying their furniture. The quality has gone down since the last time I bought from them (those sofas did have dust covers). I am sorry I'm a repeat customer.

We spent the extra money on these because there talk about the limited life time warranty. The sales place where we bought it said they cover everything but the fabric or leather. The first thing to go was there fancy spring system. The top of the couch without the cushions sits three inches below the front of the couch. Then the cushions broke down. The dealer doesn't want to know anything about it or flexsteel. I would never.... Purchase there stuff again. I have a couch and two chairs.

Flexsteele refuses to reimburse us for a service charge we incurred because they sent 2 incorrect parts to us for a furniture repair. They said their company is incapable of sending us a check or any forms of reimbursement even though it was their error we incurred the fee. Do not buy anything from them, their customer service is miserable.

Absolute Junk. The color will come out of the leather within 9 months and you'll be left with an overpriced piece of junk

They market in stores and their site how great their Warranties are but in the end it is a bait and switch lie! Have a electric recliner purchased less then two years ago, still making some payment as purchased a love seat as well that is electric. Recliner stopped working something electrical. Now their site said 5 years on electrical, so figure I am all good. Send a email no response after days and days. Looking around their site I see there is no customer service info and general info like a phone number. Have to dig through the internet to get a phone number and when I call they are shocked as they do not deal with customers. They have and promote a warranty as part of their brand and hire price tag, but do not support customers. Was told have to call the store. Call the store and they only support within a year. So find out that this warranty is useless as I have to find a repair tech, pay for all labor and hopefully Flexsteel will provide the parts for free. How can you hole brand be about your Lifetime Warranty if you do not service or even help the customer. It a bait and switch LIE. Avoid Flexsteel!

We purchased two very expensive Flexsteel leather couches. Within 1 year, the leather has started to flake off. I contacted Flexsteel, and they told me that there was nothing they could do. When I tried to respond, the customer service woman had blocked me. Flexsteel used to be good furniture, but it certainly isn't any more. We were warned by another furniture store, and we should have listened.

Last fall I purchased my third Flexsteel recliner and my second Arlo model. I paid around $1500.00 which should buy a quality piece of furniture. This was not the case. Day one, I was dissatisfied with the way the recliner looked. One of the arms was smooth and sewn correctly and the other had puckers and was sewn crookedly. Within an hour, I contacted the store and explained the problem. They said they had to follow protocol and have a furniture repairman come evaluate. This took weeks, he said he would contact the company. Flexsteel agreed to remake the arm and after months, he came to repair it. The repair was worse than the original and he did nothing to fix the sloppiness of the chair. He even told my husband that he knew we would not be happy with it. Went back to the store owner who tried to get Flexsteel to agree to a new chair but they refused. I have been told recliners are for comfort, not looks. I disagree. I have two other Flexsteel recliners in my home, one of them is the same Arlo model. They do not look like this one. I have been told recliners are not meant to look good, they are for comfort and that maybe its a new person in the factory that does not sew well yet. For the money I paid I think it should look good too. Very disappointed in a brand that I have been faithful to in the past.

So disappointed on how Flexsteel has handled a problem with their leather fabric. Bought Broadway Power Loveseat in Shale which turned 2 years old on December 27th 2023. The company referred me back to the vendor who no longer carries Flexsteel. I went to a reputable leather furniture dealer and showed him the pictures. His store sells 90% Flexsteel products and said he had never seen my issue before and in his opinion felt it was a manufacturer defect. Flexsteel is not standing behind it s product. I would definitely not recommend them after spending $2300+ on one seat that lasted only 2 years. Non smoking not in sunlight home. Customer service did respond in a timely manner but just referred out. Vendor was great not at fault at all. It s the product which happens to be Flexsteel. Ended up buying an AMAX leather replacement unfortunately same price but looks almost identical to the Flexsteel brand but has lumbar and zero gravity reclining. Much better product and warranty. DON’T buy Flexsteel unless you plan on replacing every two years.