Flexsteel Industries, Inc.Reviews of flexsteel.com

Their modulars are garbage. Bad design where the cushions fall into the slot and have no support and worse still - they ask you to go get it upholstered elsewhere and that they do not sell cushions, even if you bought it a few months ago. The cushions are low quality. Sick to myself stomach at this company and their responses. I spent close to 10K on this modular junk that is a total eyesore.

Customer assistance is terrible bought a recliner from them and in lest than a year it has issues....

Absolutely the worst experience ever!!! They’ve brought out 4 ends to the sectional (one was the same as before), the last one doesn’t even match the color. The store we bought from has tried to contact them numerous times, no response, I sent certified letter to CEO no response ~ THEY JUST DON’T CARE. I tried to contact through their FB site, again no response, this has been going on since Oct 23-now. Once they have your money, that’s it. I’d never recommend their products even for my dog’s house!!

My wife and I purchased a sofa and love seat set Flexsteel branded 2 years ago. This is our second purchase from the company and the first set suffered 2 broken springs that have lifetime warranty. The replacement set was very expensive and within 2 months the right side of the loveseat shifted and was visibly lower than the console or the left side. We filled a claim and a factory rep and the seller from the store came to our home but refused to acknowledge the fact the furniture was not assembled properly. No work was done by the company to repair the furniture. Instead I disassembled the right side and shimmed it to be level with the rest of the loveseat. Now after 2 years the seats sag on one side like the original furniture did but the flat springs are still intact. On closer examination the stuffing on the seats is obviously broken down and lacks proper support on one side of the console and the far side is opposite with the higher side opposite still. One of the primary selling points of Flexsteel was that is was made in Iowa USA. On turning either unit over there are labels stating it is made in china not even in the US. If you want to learn how to repair furniture please buy Flexsteel brand, otherwise look to alternatives at lower prices and more reliable customer service. Made in china is not always the sole reason products are shoddy. Design and marketing by this company make their furniture less reliable and more expensive so be forewarned to stay away from them.

We have a Flexsteel sofa we bought that just recntly started falling apart. It is just my husband and myself so no small kids around The back started to curve so the furniture store we bought it from tried to get service from the company. The company does not service them. They were told to fix it themselves. So, they took material off to find out there was no brace at all in the middle of he sofa so of course that is why it is curving and falling apart. The cpmany was sent pictures, the rep contacted multiple times with no real solution. We are gtting under a $200 credit from them which is unaccepable. They said they would send a properly made frame but we were responsible for taking the fabric off and installing it on the new frame. OMG!!!! The sofa was well over $2,000.00 so I am very unhappy. I would suggest others looking to buy flexsteel be careful. We are stuck with a piece of crap.

This company/chair is absolute GARBAGE!!! They ONLY talk/deal with their dealers!!! There is NO WAY you can talk to a tech. rep. or ANYONE AT ALL!!! I bought their BEST chair and after 4 weeks, there are metal “ribs” pushing up into my butt & into my low back!!! NOTHING I DO WILL FIX THIS!!!! My dealer doesn’t want to talk with me because I bought from their website and I live in So. CA!!!! They are in Chicago,IL.

The recliner steel braces have cracked on all of the right angle ones. They are way too thin. When trying to replace them they want $130 to just come out and look at it to see if it is under warranty and if it is I still pay the $130? What good is a lifetime warranty if I have to pay that every time and this is the second time this has happened? The quality is just not there and I will be never looking at that brand again!!! Buy at your own risk and just throw the warranty away!! Can’t cost that much to send me the bracket and I can put it on but nooo.

A little over a year of receiving our leather flex steel power swivel recliner with power headrest and lumbar, the we noticed a color diffencence on the headrest. Upon closer inspection, we noticed that the actual color was peeling off. When we tried to submit a claim, we were told that this was not covered under the warranty and that the color was painted on. I have never before heard of painting a color onto leather furniture, I always believed that the leather was dyed. After this experience, I would never recommend anyone purchase any Flexsteel Furniture product.