Flexsteel Industries, Inc.Reviews of flexsteel.com

There isn't a rating low enough to apply. Had to give one star to continue with this review. We purchased a Flex Steel Power Recliner 3 1/2 years ago. Now I don't know about anyone else, but Id expect a "leather" recliner to last more than 3 1/2 years but not he case with ours. Within the first year the "leather" started peeling/breaking down and of course it was all due to consumer care according to Flex Steel but since it was within the 1st year of purchased it was repaired (not replaced) with new sections of material. About 5 months ago, the same thing started happening on the left side arm rest only much worse but this time because it was out of warranty, Flex Steel nor Dunk & Bright would not repair, replace or return for full credit. Through all this we discovered our "real" leather recliner is "bonded" leather. BIG difference and something that should have been brought to our attention at time of purchase. Now you may think its asking for a lot after 3 1/2 years to have this addressed with full coverage costs but honestly, do these two companies expect a customer to drop over $2,000.00 on a piece of furniture only to have the covering start breaking down after 3 1/2 years? I thought i was dealing with reputable companies but guess not. And as far as consumer care goes (our care), we purchased about 15 years ago an Ekrons Stressless "real" leather recliner and about 7 years ago a Natuzzi "real" leather recliner. To date absolutely NO issues or signs wear. Guess that's what happens when you purchase quality furniture from reputable companies. Never again Dunk & Bright or Flex Stee.

Purchased new $3000 sofa and loveseat, springs and cushions sagging within 3 months, couch falling apart, feels like It Is ready to break when sat on, CHEAP JUNK, DO NOT BUY, YOU WILL BE SORRY!!, Flexsteel is no longer well made furniture, after 2 years, Its ready for the curb, A TOTAL WASTE OF $3000!!

RUN THE OTHER WAY FROM FLEXSTEEL! YOU SPEND ALOT FOR A VERY CHEAPLY MADE PRODUCT AND THEY DONT BACK THEIR PRODUCTS AT ALL!! I purchased our Flexsteel dark brown leather sofa less than two years ago. We spent approx. $4000 for the sofa. We expected it to last! We are not big people. We are senior citizens who live in a quiet home and occasionally entertain friends. We do not have children running around abusing furniture. There is no wear and tear. Our furniture is taken care of and past brands have lasted a long time. We still have 35 year old love seats of another brand in our den that look wonderful. Our previous dark brown living room sofa of a different brand lasted over 20 years looking good and performing well during a time when we had an active household. We finally decided to replace it to update our furniture thinking the new Flexsteel sofa would be the last sofa we would ever purchase given our ages. However, our less than 2 year old Flexsteel sofa the seat cushions have broken down and the dye of the dark brown has completely worn off so it doesnt match the back or arms of rhe sofa. It looks horrendous. I have a bad back and can no longer sit or lie down on it because the cushions have broken down so much in less than 2 years! Our retailer put in a claim to Flexsteel to try to get the cushions and leather cushion skins replaced. However, Flexsteel said the cushions and leather is out of warranty. They said we must have washed the leather cushions and that is why they faded. I never washed the leather cushions. We didnt do anything to the cushions to cause the dye to come off. The dye just faded and came off. Funny, I just went online before writing this and looked at some reviews and others have also complained of broken down furniture and leather fading within 1-2 years of purchase. Flexsteel knows they are selling defective furniture! Reading information about Flexsteel online, the summary is Flexsteel used to be a well made brand however, their furniture is now cheaply made and does not last. Reviews also mention that Flexsteel's customer service and backing of their products is horrible which is what we are experiencing. We are quite sure Flexsteel is aware of the issues of their furniture breaking down and leather fading issues since it is all over the internet but, they don't care. Apparently, Flexsteel has no issue continuing to rip off consumers who believed they were purchasing a well-made product from a reputable company only to find out, and experience the opposite! Flexsteel needs to be put out of business because they prey on consumers advertising their products as high quality from a reputable company who stands by their products so they charge premium prices when they are knowingly selling the exact opposite. Flexsteel is a scam! I CAUTION BUYER BEWARE!! STAY AWAY FROM FLEXSTEEL! READ THE REVIEWS. YOU WILL HAVE THROWN YOUR MONEY AWAY AS WE DID IF YOU BUY PRODUCTS FROM FLEXSTEEL WHICH IS AN UNSCRUPULOUS COMPANY! FLEXSTEEL SHOULD BE REPORTED TO US CONSUMER PROTECTION! FLEXSTEEL IS A HORRENDOUS COMPANY WITH CHEAP, INFERIOR PRODUCTS THAT ARE SOLD AT PREMIUM PRICES AND THEY DON'T BACK THEIR PRODUCTS!

Love seat lumbar went out. Purchased from Steinhafels. Less than one year old. Was told by Flexsteel they would send tech but all labor would be at MY cost. WILL not recommend Steinhafels or Flexsteel.

I only gave them a one star because I could not put in zero. Paid $2400 for a chair. And in less than a year had to replace parts then a year and a 1/2 later, the remote goes and even with a so-called warranty, it still cost a $135, they charge you $30 for shipping when they have the part on their truck from scaff's furniture.. I do not recommend buying anything from scaffs nor flex deal. It seems like really nothing is covered under their warranty.Because you're paying for all of the labor and shipping, Even though the part is on the truck wherever you buy it from, they'll charge you their chipping.So they're not out anything yet they've already made their money selling you their item.So they charged $30 for shipping.When all he had to do was walk out to his truck and get it. Any.\nOne that you speak to that has to deal with flex deal.You're going to speak with someone from another country and no one will address any concerns about their product.The only thing that they will do is tell you to speak to the person that you bought it from and the person that you buy it from tells you we can't do anything , it's what flex deal says. I do not think it's very reputable. Even though they are known supposedly to have the best quality when I look at the. Reviews, they're not good for supposedly being the best.

Expensive junk. For a quarter of the price, maybe. Besides QC issues, check out the instructions I got with $500, each, dining chairs. "Wipe the chair clean with a soft , dry cloth, after each use". After each use! Just a convenient way to get out of their warranty. I won't go in to the rest.

Purchased a Flexsteel sofa and chair for $8000 on Feb 21, 2024. 14 months later in May 2025, the chair upholstery seam is separating where stitched together in the seat. Contacted vendor and salesperson inquired in purchased Guardsman warranty which we did not. Had done research on Guardsman and review indicated they have quite a reputation for not honoring warranties. So I now have a $8000 living room suite from Flexsteel that lasted 14 months. Do not recommend their products.

On January 6, 2025 we bought a new Fllexsteel chair thats a rocker recliner with electric control. Today, April 29, 2005, I called the store where we purchased it. The seat area is full of pilling and it looks awful. The person I have been communicating with at the store said this is normal and not a fabric defect. We need to get a sharp fabric razor and may need to do it several times to maintain it. We are an older couple who over the years have purchased several pieces of furniture, and have never experienced anything like this. I emailed the Flexsteal company, and their answer is that they are highly rated by customers and unfortunate that it's not quite meeting our expectations. If we had been told about this problem, we never would have purchased the chair. I can't believe that they have no problem with this problem for us. I would not ever recommend buying a Flexsteel product. To me the fabric is very poor quality that it pills when it isn't even 4 months old!