FleetfeetReviews of fleetfeet.com

Literally stole my rewards points. They sent me shoes I ordered that were all stained. I contacted customer service and they told me I can return in store and the $60 dollars rewards would return to my account. Now they are denying I had rewards and have been beyond awful with customer service. I will never order from them again and I don’t recommend them at all.

Seems very scammy You will find many reviews stating that they put out these bait offers and end up canceling them. No idea why? maybe customer data mining? either ways, very sketch and I will not buy from them again.

Shoe did not fit well, so I returned. However they did not issue a refund for 2 months after the shoe was received back at their warehouse. They did eventually issue a refund, but I had to call in order to receive that refund. In a day where ERP systems are commonplace this is just bad business.

Appalling customer service. Order got canceled and they tried to avoid accountability by blaming the vendor rather than their business model. The email clearly stated that their apology did not rectify the situation, but then made no effort to do so. These companies are useless. Just order straight from the manufacturer.

I went to Fleet Feet on Agora Pkwy in Schertz, TX in November 2021. I told them I needed comfortable walking shoes or inserts because my feet hurt during my daily walks. There were 2 or 3 employees there and they said we can't help you. Wouldn't show me anything. Didn't even let me walk past the sales counter. I am Black, and the only reason i can think of for treating a potential customer that way is that they are racists.

Bought two pairs of running shoes in a store in Missouri. We were told you have 60 days to decide if they are the shoes for you. Unfortunately, the black part of the sole on one pair has started to come off after 76 days. They don't tell you they don't have ANY warranty after 60 days and have to go through the manufacturer. We actually had to ask for the manufacturer's information instead of it being offered to us. Not the employee's fault but I have had better quality in a $50 Famous Footwear shoe and better customer service. The shoes were only worn about 15 hours a week on carpet and look almost new other than the problem with the sole.

My order was canceled by Fleet Feet. I thought I would give Fleet Feet a try, but I regret that. I ordered 3 pairs of shoes from the website. The next week I didn't see shipping confirmation so I emailed them asking when I could expect the package. I was told they had a stocking issue from the stores and couldn't fulfill any of the requests. I would have been fine waiting longer, but they canceled without asking me what I wanted to do. In the meantime the price went up for other sellers.

Do not buy from the store in Metairie, LA. My wife is a runner and hinted about wanting a new watch for Christmas. I went to FleetFeet and looked at several different models. And before I bought anything I made sure to ask if it could be returned and/or exchanged and was told Yes, we could come back and at least swap it out. So I bought a $300 Garmin watch. It's a very nice model, but ultimately my wife didn't like the style and decided to stay with her Apple watch. She never used it. Well, when we went back to the store to try and return the watch, the same exact employee who sold me the watch said she needed to go call the owner because "electronics don't have the same return policy" as shoes, even though we were still under the 60 day window for returns. They claim that since the box was opened they can't take it back. Of course the box was opened, how is someone supposed to even see if it works or look at the features??? So knowing this now, there was never any intention of letting us swap it out. And this assistant manager tried to make it sound like it was our fault for waiting too long, even thought she said 3 times that we were still within the 60 days for returns. She actually told us that we shouldn't have waited so long, we should have called the store or emailed saying we were thinking about returning the watch. We were completely taken advantage of and lied to. They will think of any excuse not to take something back. I'm embarrassed that I sent a couple of people to shop there during Christmas. Will never buy from there again. Bad reputation spreads fast.