Cheryl
Received Only 1 Left Shoe and NO Right Shoe with On-Line Order. Update: Great Customer Service
I have been a Fleet Feet fan for several years, and a very strong advocate for “shop local” in my community. Generally, I buy 2 pair of shoes each time I shop so that I can alternate wearings, plus I purchase new socks, new Superfeet inserts, etc. This time, I decided to give the Hoka Bondi a try ($150) & I love them. Unfortunately, my local FF only had 1 pair in my size, so I went to FF’s on-line site & ordered a second pair of Hokas in a different color. The package arrived promptly with ONLY ONE SHOE IN THE BOX. I’m still waiting to hear back from FF as to how they will correct it’s mistake. But this is really aggravating. I just spent close to $500 in 2 days with FF which is not a fortune but still a lot of money to end up without 2 full pair of shoes. Quality control seems to be lacking these days. FF used to be much better. I’m rethinking my options now & may just buy directly from the manufacturer & skip shopping at FF in the future. Disappointing & an aggravation bc FF used to be great. Update - I contacted FF and got a prompt response from Sean. My other shoe is being sent and he offered a discount to make up for the oversight. Overall, I still love buying my shoes at FF bc of the expertise in fitting. And, my initial frustration aside, it’s good to know that Ff delivers great customer service.