FleetfeetReviews of fleetfeet.com

Warning: they offer no assistance with defective products after 60 days. I purchased a pair of Saucony running shoes in store. Both shoes ripped in the same spot above the sole after only 3 months of use, a few runs. They refuse to help and do not honor the product warranty offered by Saucony. I spoke with three different people and they all said there was nothing they could do. Do not purchase shoes from fleet feet, I recommend buying from the brands directly so you have the warranty if something goes wrong.

Over priced gimmicks.

I had shopped at the Fleet Feet in Pleasanton CA for over 20 Years and received excellent service and shoes. I purchased an unknown brand KARHU running shoes that split in 3-4 months. I have at least 3 pairs of rotating running shoes and by no means run marathons-chubby mom walking dogs!. Franchised Pleasanton claimed to not have my receipt for that transaction after I PROVIDED a COPY OF THE RECIEPT! said that they could not find the transaction...what liars and how convenient!

Whats the deal with this store not having a customer service number for customers to contact about orders shipped and such? They take a while to get back to you through email. They also do not allow canceling orders once placed online? Wth is that? When you email them to cancel even before an hour, they state they are not able to cancel any orders also?

I purchased a pair of HOKA Rocket Ux 2s from the Portland, Maine location on August 14th. I had a great experience while I was picking out my race day shoes and was recommended these for the NYC Marathon that I will be participating in during the month of November. The employee I spoke to and worked with was extremely knowledgeable and I do believe he was recommending the best shoe available. He assured me that if these shoes don’t work out for me, I can return them within 60 days of purchase to another Fleet Feet location with the refund going to my original payment method. He said this was their happy fit guarantee. I took these shoes out for a run and quickly learned that they unfortunately weren’t going to work for me. They were extremely fast shoes but lacked ankle support that my feet needed. Because I purchased these shoes while I was on vacation near Portland, the closest location to me currently is the Nashua, NH location. I decided that I would return them here for my refund. On September 16th, I visited the Nashua, NH location. I explained the situation to the employee and she informed me that she could not accept these as a return within the 60 days because they had been used. I told her that online it states otherwise and I was told previously that I would still be able to. She said she could only do an exchange or for store credit. I explained to her what I was told at the Portland location and she then explained to me that she wouldn’t even be able to accept them as a return at all at the Nashua store and stated that she doesn’t even know if Portland would take them back either. I do have the receipt and I am within the 60 day return policy. I emailed the company and they told me that each store has their own return policy and they would be unable to accept a mailed return as there is no way to make a mailing receipt. The happy fit guarantee states that any shoe that does meet your expectations, including with your performance, can be returned within 60 days at any location if you have the receipt. It seems really misleading that not all the store follow that “guarantee.” The only reason why I am giving this one star is because I was genuinely taken care of at the Portland location. I found out I actually am wearing the wrong size and I do believe they are helpful. The extra star is for those employees, not the company itself.

I went to the Columbus location in Manhattan and I was disgusted by Micheal Mcshain. How can you let a creep like that be a manager. I told him I didn't want a foot scan i just wanted to buy some brooks ghost. He pressured me into doing a scam. Then he was trying to push socks and insoles on me. He didn't take no thank you for an answer. He kept touching my knee I felt so uncomfortable I push his hand off my knee twice. Then he try to make small talk because he say a picture of my dog on my phone. I didn't care to hear about his dog Obean. I just wanted to get in and get out but I felt captive what should of been a simple 10 minute interaction turned into a 40 minute nightmar of someone pushing something on me and touching me and tryig to flirt with me. Fleetfeet should be ashamed for letting a creep work for them it seems like they would hire any white male who's privileged.

Fleet feet is a joke, bought shoes on cloud, second pair I’ve owned. I do not wear these shoes everyday, mainly on weekends. Rubber sole began splitting and breaking away, Fleece customers (fleet feet) told me this was between me and the company and that shoes are meant to last 6 months. I will never purchase on clouds or shoes from Fleet feet!

I bought some very expensive shoes in their store on April 27, they haven't even been there for three months and today I went to the store to complain because they already broke and what they told me they didn't have a guarantee because the guarantee is only for two months my purchase has been two months and twenty days and they did not respond for the quality of the shoes which is terrible I will never buy this item in these stores again