FleetfeetReviews of fleetfeet.com

I had a very disappointing experience with Fleet Feet’s online store. I ordered a CIM Sacramento International Marathon sweater as a Christmas gift for my fiancée after she ran a Boston Marathon qualifying time. Fleet Feet cancelled the order without any notification or explanation. I only discovered it after checking the order status myself. What makes this more frustrating is that I used a large amount of store credit earned from shopping in store over time mostly from buying gels and other running nutrition. Those credits came from loyal purchases and the lack of communication felt careless and disrespectful. If the item was out of stock that is understandable but cancelling an order without notifying the customer is not. I expected better customer service from a company that claims to support the running community.

Every time we order something, all or part of our order is cancelled. I bought my wife a gift card, and she has literally been unable to spend it because nothing is in stock despite the website's inventory claims.

Are you guys aware of the video from the singer jelly roll and his experience at one of your stores?? He and his mom went in to get some shoes ,And he asked if someone could help his mom . The manager asked one of the guys to help her younger dude, and there was a young guy coming in, so he just totally ignored the Jelly Rolls grandmother And went and helped the young person. They did get helped by nice old gentlemen. He took his grandma to the car and went back in to give that little boy a piece of his mind, and he was accosted by the manager…. Now, if you don’t know who he is, I suggest you look it up. This man spins a lot of money in your stores…

This would be big fat zero stars, if I could do that! I ordered shoes and they canceled the order a few days later without letting me know ahead because the shoes were out of stock! How about doing your job and making sure before allowing customers to order! LAZY........... AND BAD BAD BAD CUSTOMER SERVICE,,,,,,,,,,,,

Topeka Fleet Feet. Ordered shoes from this store on the Topeka website because I was sick and didn't like driving to the store. Shoes came. Opened the box and found worn, untied shoes with hair on them. I paid $153 dollars for these so no way was this acceptable. Had to have someone drive me to the store to return. The girl at the register tried to explain away my receiving shoes in this condition. No trying to help. Just excuses. I demanded a refund which I did receive. The time wasted and frustration was not worth ever getting shoes from any Fleet Feet store again.

Poughkeepsie fleet feet. Horrible. They are against customers of color. I was discriminated against and refused an exchange despite exchange policy when I questioned owner she called police. A customer interviewed outside when the cops came and explained the owner was discriminating against me if not I would have been arrested. I dealt with the OWNER PLEASE READ OTHER REVIEWS. SHE HAS A TRACK RECORD. SHE IS HORRIBLE SHE MOCKED ME AS I TOLD THE OFFICER I WAS SCARED DUE TO THE RACIAL ISSUE. PLEASE DO NOT SHOP THERE. very very overpriced.

Absolutely terrible customer service. They called my delay a “slight delay” I reached out to them after waiting a week and they pushed my delivery date back another week.. I payed 3-5 day delivery and it took them twice the amount of time. Fleetfleet just gaslighted me and thanked me for my patience and understanding. What irritates me is they did not reach out to me and apologize for the problem and situation as it occurred.. they took no responsibility- I had to reach out to them after my delivery time they said would take one week went to two weeks. It took them two weeks to fulfill and deliver an order that should have been done in half the time and made excuses to me. Unacceptable! Not buying from them again.

Shop Instore ONLY In-store experience was top notch, but they didn't have the color I wanted in my size so I ordered two pairs of shoes online. The first pair came and were perfect, the second pair were WORN with hair in the laces. I reached out to customer service and they were super unhelpful and just directed me to email photos of the shoes. Never once did they take ownership of sending me used/worn shoes. My advice - take advantage of their in-store technology to find the shoes for you and then order directly from the manufacture.