Laura
Good Product & Price, So-So Service
My organization had ordered from FlashCoast in the past. When I emailed the person who had been our rep before I received no response. Two weeks latter, I emailed the generic "Sales" address available from the website - and only then did our rep email me. We were able to work out the details of the mock ups I wanted to see, at which point I again waited over two weeks without receiving the requested mock ups. I emailed again to follow up and received a curt email that said, "I have re-attached the mock up for you." Only one mock up was attached. I had requested 5 mock ups to choose the one to best fit our needs, and I had NOT previously received an email with the mock ups attached. Once I did finally receive the mock ups and place my order the process went smoothly and we received our order correctly and in a reasonable time frame. This is a good product and a very reasonable price.
Response from FlashCoast a Promodealer CompanyFeb 10, 2016
Hi Laura! Thank you for sharing your experience. We did go back and look at the notes and do see your Account Executive had tried reaching out multiple times to clarify some questions about your requests. Please feel free at any time to call us if you think there is a communication breakdown! We thank your company for the many re-orders and look forward to doing business with you again in the future. ~~The Flashcoast Team

