FlannelGoReviews of flannelgo.com

Response from FlannelGoOct 7, 2026

Hi, Thank you for sharing your feedback. We’re truly sorry for the frustration and inconvenience this situation has caused. We’ve now reviewed your order carefully. Please rest assured that the remaining two items were not shipped, and we have already processed the refund for those two items. We’re also following up on the refund for the other items and would really appreciate it if you could check our previous messages. We’d like the opportunity to work this out with you and find a solution that you’re satisfied with. We sincerely apologize again for the experience and hope you’ll give us a chance to make this right. Best regards, FlannelGo Team

Response from FlannelGoAug 4, 2026

We’re very sorry to hear that you’re still waiting for your order, and we sincerely apologize for the frustration and inconvenience this has caused. We will look into this matter carefully and check the status of your order to find out what happened. If everything is confirmed as you described, we will contact you to arrange a suitable solution, such as a replacement shipment or a refund. We completely understand your disappointment, and we appreciate your patience while we investigate this for you. Please don’t worry — we will do our best to resolve this issue as quickly as possible. Thank you for bringing this to our attention. Kind regards, FlannelGo Team

Response from FlannelGoAug 4, 2026

We’re very sorry to hear about the issue with your shirt, and we sincerely apologize for the inconvenience this has caused. Could you please send us a few photos of the shirt and the problem you experienced through our email? This will help us better understand what happened and allow us to look into the issue properly. Once we receive the details, we’ll do our best to provide a solution that you’ll be satisfied with. Thank you for bringing this to our attention, and we look forward to helping you. Kind regards, FlannelGo Team

Response from FlannelGoJun 16, 2026

We’re sorry to hear about the experience you had. We always want every customer to have a positive experience with our brand. However, after reviewing the details of your comment, we’re not sure this relates to FlannelGo. We are an online store and do not have any physical shops in Middlesbrough or any offline locations. Could you please double-check the store name and, if you purchased from FlannelGo, kindly provide your order number or the email address used for the purchase? We would be happy to look into it and assist you further. We appreciate your understanding and hope to help clarify this situation. Best regards, FlannelGo Team

Response from FlannelGoJun 15, 2026

Hi Wayne, We’re sorry for the delay and understand your frustration. We checked your order details and found that your package had multiple delivery attempts in May, but the delivery was not completed due to missing address information. Our customer service team has already reached out to you by email with more details and assistance. Please kindly check your inbox (and spam/junk folder) and reply to us so we can help arrange the next steps for your delivery. Thank you for your patience and understanding. We look forward to helping you receive your package soon. Best regards, FlannelGo Team

Response from FlannelGoApr 9, 2026

We are deeply sorry for the frustration and disappointment this has caused, especially knowing this was meant to be a special birthday gift for your grandson. Upon checking your shipment, we found that the package has been held by customs for inspection. While we have been consistently following up and urging them to release it, the package unfortunately remains in their custody. This is an unexpected delay that we sincerely regret and never intended to happen. To make things right, our customer service team will reach out to you within the next 24 hours to process a full refund for your order. Please keep an eye on your email inbox for further details regarding the refund status. We truly apologize for letting you down this time. Best regards, FlannelGo Team

Response from FlannelGoMar 4, 2026

Thank you for your feedback. We completely understand your feelings. Some of our other customers have found the fit and thickness of this jacket to be satisfactory, as everyone’s preference for sizing and garment weight can differ. We truly respect your opinion, and our customer service team will reach out to you shortly to discuss a solution that meets your satisfaction. Please keep an eye on your email. Kind regards, FlannelGo Team

Response from FlannelGoOct 27, 2025

We’re very sorry to hear about your experience and completely understand your frustration. In order to assist you further, would you mind providing your order number or the email address used for the purchase? At the moment, we’re unable to locate your order with the information provided. Once we have that, we’ll be able to check on the situation and work on a solution for you. Thank you for your patience and understanding! Best regards, FlannelGo Team