FlannelGo Reviews | Read Customer Reviews of flannelgo.com

FlannelGo Reviews | Read Customer Reviews of flannelgo.com

FlannelGo reviews

Showing 19 reviews with 1 star · Clear filters

Taylor
Oct 13, 2025
Time line wasn’t spectacular
I ordered one of these and it got lost in shipping so I had wait over a month by the time they got a new one ordered and sent. It was inconvenient and I wanted it for a certain event and starting to get too cold outside to wear it as a jacket by the time it arrived. They wouldn’t issue a refund or discount for the inconvenience. They also do not have a phone number to call, only email which I thought was a little strange
Response from FlannelGoOct 16, 2025
We’re truly sorry for the inconvenience you experienced. When you first reached out to us, we immediately contacted the shipping carrier to investigate your package status. After their investigation, it was confirmed that the parcel was lost in transit. As soon as we received that update, we arranged a replacement order for you right away, which was delivered within a few days. We completely understand your frustration and sincerely apologize for the delay. We’ve already filed a claim with the carrier regarding this lost package. We also haven’t received a return or refund request from you, but if there’s any issue with your product or if we can assist further, please don’t hesitate to contact us — we’re always here to help. Warm regards, FlannelGo Team
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CollectPlus C.
Sep 11, 2025
I purchased an expensive swimming…
I purchased an expensive swimming costume ahead of my holiday I wore it twice on holiday and the second time the under wire was sticking into me and I realised it had escaped the stitching on one side and was about to do the same on the other side. luckily I had a cheap alternative which I worse all the time! On my return home I finally worked out how to make a complaint- not made easy! Filled in a form, uploaded a photo. I got a reply apologising and asking for more photos I uploaded those and got told my complaint was more than 6 months from purchase date so they can do nothing more for me. I should get an independent person to verify manufacturing problem and submit this report!! What? Georgia the customer services rep is definitely of the ‘computer says no’ type and that is that £111 and 2 uses, second time quite uncomfortable
Response from FlannelGoSep 12, 2025
Thank you for sharing your experience — we’re really sorry to hear about the trouble you've had with your swimming costume. That does sound frustrating. However, we believe there may be a mix-up, as our brand specializes in flannel shirts and jackets, and we don’t sell swimwear or any similar products. It’s possible the review was left on the wrong brand’s page. We hope you’re able to get the issue resolved with the correct retailer, and we wish you all the best! Kind regards, FlannelGo Team
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Sian F.
Jul 2, 2025
Pretty disappointed with my order
Pretty disappointed with my order. It took a long time to come and only received one out of two items. This shirt was massive, not a women’s fit either - so the sizing and cut isn’t representative to the product. The shirt itself is lovely, and would be great for a guy. Was told the second shirt hadn’t even been made yet and was offered another size before shipping but it’s not going to fit as hoped as it’s not a female cut. I’ve requested a refund on the second shirt.
Response from FlannelGoJul 4, 2025
We're truly sorry to hear about your experience, and we completely understand your frustration. Due to limited inventory on our new color options, we currently have to produce some styles individually, which can unfortunately lead to delays. We sincerely appreciate your patience and understanding on this. As for the second shirt, we’ve already processed the refund as requested—you should receive the confirmation shortly. We are very sorry that the fit of the first shirt did not meet your expectations. Our sizes are US standard sizes, and the actual product may vary slightly, but overall we rarely receive feedback on sizing issues. Your feedback is very helpful to us and we will work hard to improve the problem. Please don’t hesitate to reach out if there’s anything else we can do to make things right. We truly value your support and hope to have the chance to serve you better in the future. Best regards, FlannelGo Team
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Douglas T.
Apr 2, 2025
While the name implies flannel you will…
While the name implies flannel you will often get microfiber. Intentional false advertising to take advantage of the customer. Of course if they get a bad review they delete it. More false advertising!!
Response from FlannelGoApr 9, 2025
We sincerely apologize for any confusion and inconvenience this may have caused. Upon reviewing your order, we noticed that the two jackets you purchased are described on their respective product pages, including details about the fabric. These jackets are not listed as 100% cotton but have their specific fabric composition clearly indicated in the product descriptions. We always strive to ensure transparency in our product listings, and we truly appreciate your feedback as it helps us improve. If you have any further questions or concerns, please feel free to reach out. We’re here to help! Kind regards, FlannelGo Team
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Edward
Mar 6, 2025
Description wrong
When ordered read the item title as well as the description. I would not of purchased if it had mentioned it had hand pockets on the sides. However upon delivery and opening it does contain side hand pockets which are not listed anywhere on the page nor is it shown in any of the pictures. They need to review the listing and review so people don't make the same mistake as I did.
Response from FlannelGoMar 10, 2025
Thank you for your review and we are sorry to have troubled your shopping experience. But we would like to clarify that in the description of the product you purchased, we clearly mentioned that it contains two seam pockets. Maybe you did not notice it or misunderstood the description. If you have any questions, please feel free to contact us! Best regards, FlannelGo Team
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Paul T.
Jan 2, 2025
I ordered to shirts in the correct size…
I ordered to shirts in the correct size but they were too small. I wanted to return them but you were out of the larger size so I was unable to give her a Christmas gift.
Response from FlannelGoJan 3, 2025
We sincerely apologize for the unpleasant shopping experience. We have previously contacted you regarding the buy one, get one free promotion for the items you purchased. Due to the significant discount offered with this promotion, returns are not supported. However, understanding your concerns, we have processed a partial refund for you, hoping to alleviate the issue to some extent. We will continue to improve our product quality and service, and we appreciate your understanding and patience. FlannelGo Team
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Calvert M.
Jun 18, 2024
There was nothing telling me the…
There was nothing telling me the product was shipping from China. Estimated shipping was 7 to 14 days. Took over 20 days. Sizes not accurate, which is common with Chinese manufactured clothing shipped directly to customer from China.
Response from FlannelGoJun 18, 2024
Sincerely sorry for the confusion about our brand location, our base is in China, and we also have warehouses in the United States, where to ship from depends on the product inventory. Hope you can understand. The estimated shipping is 7 to 15 business days, so your package was delivered within the estimated time. Our customer service will contact you, it may we shipped the wrong size or something else, please understand. FlannelGo Team
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Jennifer C.
Feb 3, 2024
Clothing defective!!!
I’m disappointed that that all clothings made in China. I thought this store is in USA but not. When I received the jacket, I wore it for one week then the right sleeve’s hem got two holes!!! I was upset!
Response from FlannelGoFeb 6, 2024
We sincerely apologize for any inconvenience caused. Would you be so kind as to provide us with the order number and photos of the defective item? This will enable us to promptly issue you a full refund or send a replacement garment while also reporting the matter to our quality inspection department. We eagerly await your response. Warm regards, FlannelGo Team
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