Flagship Credit AcceptanceReviews of flagshipcredit.com

Response from Flagship Credit AcceptanceNov 14, 2024

Hi, Angela. We're sorry to hear about the difficulties you've faced. We note that Flagship sends statements to the address we have on file, with an option for electronic statements, and we require customers to keep us informed of address changes. It sounds like we may not have received an update in this instance, but we would like to learn more. It's important to us that our customers feel supported and heard and ask that you please get in touch with us at your earliest convenience. Our Customer Advocacy team can be reached at [email protected]. Thank you!

Response from Flagship Credit AcceptanceNov 8, 2024

Hi, Perry. We are truly sorry to hear of the personal struggles you have experienced recently. We will investigate this and would like the opportunity to speak with you to see what may have occurred as much of what you described would not align with our policies and procedures. Please email our Customer Advocacy department directly at [email protected] with further details. Thank you!

Response from Flagship Credit AcceptanceAug 29, 2024

Hi Jessica, we take these issues seriously and would like to investigate this matter. Please reach out to our Customer Advocacy team directly at [email protected] with the phone number that is being contacted. Thank you!

Response from Flagship Credit AcceptanceJul 25, 2024

Hi Brittany. Thank you for sharing your feedback. While we can’t discuss your individual situation publicly due to privacy concerns, we believe it is important to note that Flagship’s rates are consistent with the market and are uniformly risk-based. All terms and conditions are clearly disclosed and agreed to at the outset of the loan, including any fees, the interest rate and monthly payment. Additionally, our representatives frequently work with customers to offer assistance options when needed. It's important to us that our customers feel supported and heard. If you would like to discuss your situation further, please reach out to us directly at [email protected]. Thank you!

Response from Flagship Credit AcceptanceJul 25, 2024

Hi Isaac. We would like to take a closer look at your account and what issues you may have experienced so that we can provide a more detailed response. Because we are unable to identify you from your post, we ask that you reach out to us directly at [email protected] at your earliest convenience. Thank you.

Response from Flagship Credit AcceptanceJul 12, 2024

Hi, Anna! We're dedicated to providing exceptional service and are glad to hear we've met your expectations. If there's anything more that we can do to assist you, please let us know. Your continued satisfaction is very important to us.

Response from Flagship Credit AcceptanceMay 8, 2024

Hi Kiana. While we can’t discuss your individual situation publicly due to privacy concerns, we can share that we do not just add any products on a loan. All products are discussed in detail, with pricing and coverage fully disclosed, and agreed upon both verbally and in writing before proceeding. In addition, we would like to add that that our agents are trained to work with customers in times of hardship. It’s important to us that you receive the supportive and efficient service we stand for, and we would like to learn more about your situation to see if there may have been miscommunications or other factors in play. If we can identify your contact information, we will reach out as soon as possible to discuss and work to resolve your issue. In the interim, if you would prefer, please email our Customer Advocacy department directly at [email protected] with further details so that we can investigate this. Thank you.

Response from Flagship Credit AcceptanceApr 15, 2024

Hi Drew. Although we cannot comment publicly about your situation for privacy concerns, we believe it is important to note that Flagship’s rates are consistent with the market and are uniformly risk-based. All terms and conditions are clearly disclosed and agreed to at the outset of the loan, including any fees, the interest rate and monthly payment. We would like to take a closer look at your account and what issues you may have experienced so that we can provide a more detailed response. If we can identify your contact information, we will reach out as soon as possible. In the interim, if you would prefer, please email our Customer Advocacy department directly at [email protected] with further details. Thank you.