J J.
Working with this company to get my proof of payoff
Working with this company to get my loan was great. However, I paid my car off and trying to contact this company to get proof of my pay off was REDICULOUS. can't get them on the.phone without an account number and since my account is closed now I don't have one to put in so they won't connect me to anyone. Same with the chat feature. I had to send an email. How frustrating. Not very customer friendly at all. Would not use them again just because of this issue.
Response from Flagship Credit AcceptanceSep 11, 2023
Hi J Jensen. We appreciate your kind words about your experience with Flagship. While we cannot comment publicly about your situation for privacy reasons, we can state that customers who pay off their accounts receive a Paid in Full letter, and their accounts are updated to reflect a zero balance, and they can also continue to reach our representatives by entering their account number or social security number. We would like to work with you to determine what may have happened in this instance, but because we could not identify an account for you based on the information you provided, we ask that you contact us by email at [email protected] so that we may investigate and provide a response directly to you.