goodhood.autoReviews of fixmycar.io

I would have rated this a zero but it won't let me. I schedule an appointment online for them to come and look at my truck. I knew it was something different when he asked for my card online before they even came out and said it wasn't going to charge me. So I gave him a card that I did not have any money on. So I found up the earlier availability with another company so I canceled this one. After I cancel they attempted to charge my card $70 without even informing me of a cancellation fee. So the jokes on y'all.

Do not use this company!!! The mechanics only specialize in the basics of fixing a car, or at least the mechanic that came out to me! He came out did a diagnostic told me exactly what the problem was and that he could schedule me to get it fix! I was super excited until he contacted the only parts store the company contracts with and they had none of the parts I needed in stock! I had to uber to auto parts stores to pick up the parts for my vehicle to be fixed! After purchasing all the parts that I needed he still did not fix my vehicle! Then to make matters worse he did not put parts that was taken off back together correctly which caused me to face more issues with my vehicle. I tried serval times to contact to company and the mechanic via phone via text and got no response. So be aware if the mechanic can’t fix your vehicle they will leave as is and disappear. Once he realized he couldn't fix it he lied like he contacted the company, and they will have someone else to come out, but he doesn't know when!! Then finally the company reached out to me over a week later asking did I want them to come out because there was a note in my file stating what I needed to fix my vehicle?!?! Crazy right! So, the mechanic never told the company he did any work all because he didn’t know what he was doing and made matters worse! But things get worse!! To top it off they tried to charge my card over $400.00! Not once but twice. So, think twice before using this company unless u need something simple done to your car!!!!!! I will be contacting a lawyer!!

Contacted fix my car on a 10/16/22 Sunday. I called to add a service and thought everything was in order and I could make an appointment for that day. Ok perfect But no I never received the new quote I even called a second time still nothing on my quote. Then I call Monday morning to try to get some clarity on what happened and that was even worst . I finally get my quote but now they don’t have any appointments until Tuesday.. oh and do you think they would provide any kind of customer service no that would be asking for to much.. the person I spoke with could careless about my issue.. yeah I’ll never contact this company again

I'm disappointed in this company so far. I spoke to someone on Wednesday but decided after reading reviews that it wasn't a good idea. Someone called me on Thursday and asked if I wanted to schedule I said no and she asked why. I told her it was because of the bad reviews. She showed me I was reading the wrong company reviews and I decided to schedule. My quote was more than it was the day before because the labor was misquoted but that was ok. In order to schedule I had to set up a payment and it already charged me before services where done. The time came for the mechanic to show and nothing. Not even a call. I tried calling customer service and was on hold for 20 minutes. Then an automated message told me to leave a message because it was after hours. I tried texting and emailing. This is so unprofessional. I don't have access to my funds that were charged ($300) and my car hasn't been fixed. Should have listened to my gut the first time. Hopefully I get my money back so this can be the end of it.

i wouldnt waste my time these people had it booked in weeks friday before bank holiday for starter motor replacement,rang me morning say all mechanics off bad rubbish,then said might be able get me in following week if they wernt all still bad,my opinion use who can fix my car,never get let down off them.zero star

I would give them 0 stars if possible. I scheduled diagnostic services and a quote for repair more than 4 days in advance. I took the day off from work to ensure I was available.The mechanic texted he was on his way at 1:41pm and I responded I was waiting at 2:05pm. After waiting for the full 2 hour window without him showing up, I contacted customer service at 4:10pm inquiring to the mechanics location and ETA. She stated she would contact him and return my call. I received no communication back so I contacted at 4:55pm (which is 5 min before Customer Support closes) I was placed on hold for more than 8 min and simultaneously was sent a text message stating mechanic was not coming and that he had attempted to contact me several times. The after hours message line was initiated and I was left stuck without a resolution. If the mechanic had been trying to contact me as she said, then why did it take her an hour to get in touch with him? I left a voicemail for them to reschedule me for the next available appointment. No return phone call at all. To top it off they attempted to charge my credit card for services they did not provide. Luckily I saw this behavior coming so I blocked their transaction prior to their attempt. This company has been very unprofessional and even until this point has made no attempt to make this right with me.

I am so sick and tired of these people. They can’t find the correct parts, I keep rescheduling and they don’t even show up. They don’t even have the courtesy to contact you. I keep going the extra mile. Had to get the parts myself. Rearranged my busy life for them and have been in a rental car for weeks. Which is costing me more money than if they would have just showed up the first time! They obviously do not give a crap about my car or me. I’m done wasting my time with this company.

I had someone come out to originally to come look at my 2018 Chevy equinox as soon as he got out the car he said “I’ve never worked on cars like this” you could definitely tell he didn’t know what he was doing so he just stopped and told me I need to take it to a dealership. So I wouldn’t have wasted $80 we decided to let him see if he could diagnose my 2013 Volkswagen Eos. He told me the check engine light was spark plugs and coils I said okay cool and made an appointment for the next day. Sunday after the diagnosis we had to change the card on file that we booked with to a different card the mechanic told us he was switching the cards come to find out he charged the original card for the $80 and my card got a random charge of $91 from a “stay focused nutrition”! The next day he came out we locked both cards let him fix the spark plugs and coils but since it contactless we really don’t know if he actually changed the coils and the spark plugs or just turned off the check engine light for the time being because he was at my house for 20 mins and he said he’s done. When I test drove the car it was still making that noise I even told him to get in the car with me to see. When we got back to the parking spot he couldn’t tell me anything told me I just need to drive it then has me sit and rev my engine over and over agin. The next day I went 3 mins from my house and the check engine light came back on!! I tried to call and let them know but the woman who answered the phone tried to tell me I was the one who said I needed spark plugs and coils and that I didn’t get a diagnostic even though I have a receipt for it she told me she would look into it and give me a call back she never called back!!! I told her I wouldn’t like the same mechanic because at this point I don’t trust him I called to have a mechanic come out that knew what he was doing not someone that guess. I called again the Becky day requesting someone to give me a call back yet again no one called me back all of a sudden I get a TEXT from the woman saying that the mechanic that I originally had was busy and he would contact me the next day (3days later) I was extremely clear that I wanted a new mechanic, I called AGAIN left a message for someone to call me yet again no call!! How unprofessional! But guess what I got a text again from someone this time trying to give me a new quote but no one even came back out. I even asked the mechanic if my check engine light comes back on will I get a refund he said yes! Well I can’t even get someone on the phone so I’m out of $80 for a diagnostic $140 for spark plugs and coils and $91 for a random change that the mechanic charged on my card!