Fixd RepairReviews of fixdrepair.com

I wish I saw these reviews before doing business with them. They did a horrible job, it took them all day to do furnace installation, they got black soot all over furniture and walls and didn’t complete the work. I also don’t believe they actually installed a new furnace because it sounds worse than my old one. After I paid they will not respond to requests for someone to come out and complete work.

I have been dealing with this company for a few months now. So far my experience with customer service and their technicians has been the worse; lies from both side, false promises and rudeness. First, my clothes dryer broke down a couple months ago and we are still waiting to hear from them on parts and a potential repair date. Secondly, two weeks ago my washer machine broke down, the tech did not show to my first repair appointment, then when they rescheduled, the guy that came, only looked at it for a couple of minutes and diagnosed it (without doing any trouble shooting whatsoever), I am really hoping the part that he ordered for us the the correct one. On top of that, they committed to schedule my repair after business hours or on the weekend and they keep fighting it stating that the only company they use does not do weekend of after hours repairs, on the other hand, the sub says they can work any date any time for the extra $$ fee. They just keep bouncing the ball all over the place. So sick of them all.

If there ever was a scam for home warranty this company is it. Each individual issue that is found by the technician warrants a separate repair. Take for example a toilet. If that toilet is leaking from the bottom and in the tank with repair tech will only come out for one of the issues and not both. If you would like both issues fixed you have to pay each time for the tech to come out and repair IE:$100 ($50 each charge). That is just your out of pocket charge for a toilet that might not even get fixed. When I tried to speak with someone about the situation it took them almost 3 weeks to get back with me and that is me reaching out to them multiple times via chat and leaving messages on the customer service line. They seem pretty ok with their policies so save yourself the money and go with a more honest warranty company that you can communicate well with. If I had multiple items in the home that needed to be addressed that $500 policy could easily turn into $1500 out of pocket by the time you finish paying for each individual repair for each issue on each item in your home.

This company is literally the worst! You cannot get in contact with anyone via phone. The system just hangs up on you due to high call volume. The repair company the sent said the called 3 times and emailed and no one got back to them. I finally was able to chat and after 30 minutes finally got through. Just to be told it’s not covered. Do not use this company it is a rip off. Use a local service please. Fixd do not bother to try and reach out, you’ve already said it’s not covered.

If I could put 0 stars I would!! I used this company for 1 year and they never responded in an emergency! They asi did not honor the contract for the new ac unit we bought! Instead they stated that they didn’t have a copy of the contract! Horrible company takes days to get an appointment!!

We're on day 3 in our new home and chose this company trying to stay local and give them a shot and it's been terrible from the start. Unresponsive with an emergency sewage back up - they still haven't returned my call! They don't allow you to schedule the free "rekey" until the first day of the contract then it'll cost you $175 extra to have it done on the first day you own your home. We had to wait 5 days to have our rekey actually be "free." Then don't plan to have anything repaired within a 48 hour time frame or it will cost you $50-$175+ on top of your $50 service fee. This product is not as advertised. On Saturday - day 2 in our new home - the sewage is backing up and Fixd wanted $400 to get an emergency technician out. That's after scouring the internet for their after hours number, leaving a message, and they never returned the call. We called them the next morning! I would give them zero stars if possible. Complaining to customer service does no good. Having our Realtor complain does no good. No response, no help. Don't use this company.

I wanted to be happy with this business, I really did..... but the problems have piled up until they can no longer be ignored. Problem 1: It has been almost two full months since the date of our AC install, and right around the time of the install, I asked the company to give us some basic information to use to fill out a rebate form. Permit Number, AHRI Certficate Number, just a few things. It should be easy to pull up and send over. Heck, we probably should have received this information without having to ask for it. It has now been probably 20 TIMES that I have contacted them again, asking for this information. Text, Chat, Phone Calls, Chat Again, Chat again, Texting, I keep getting told... "You'll get it in the next few days." Lol yeah ok. Almost two months later of asking again and again, THAT'S clearly not happening. I call customer service and get transferred to offices that are closed, special shout out to FIXD employee Ryan Spring for hanging up on me literally mid-sentence, I really appreciated that. Typical of their customer service it seems. Problem 2: The AC install was shoddy and failed inspection, and the vent they installed is already half falling off the wall. Problem 3: It took *multiple* phone calls and chats to get them to finally schedule someone to come out to fix the items that failed inspection. Same thing with the paperwork. "We'll look into it and get back to you." Do they ever actually get back to you? Nope. Not without multiple contacts over several weeks to finally bother someone enough to respond. Problem 4: When the repair for the inspection failure was finally scheduled, the technicians showed up about 4 hours late. By the third time they'd sent notice that they were running late but would be there "soon," they just stopped sending updates and finally showed up hours later. You can imagine work was absolutely thrilled with that. Like most companies, they're nice and professional up front, but as soon as they've taken payment, they can't be bothered anymore. This is the 4th AC install we've had done over the years, and never have encountered such abysmal customer service and shoddy work. Absolutely awful. I am so frustrated I *still* have to deal with them because we have yet to receive the paperwork, and we are still waiting on getting the follow up inspection done. Save yourself the headache and pay the extra money to go with a better company.

Mr. Evan Myers My install is going on four months. Started a double install 8-14-20,installed Downstairs unit. after numerous calls to finish the job. finally started the upstairs install 10-14-20.The tech could not get the upstairs unit to work. Said another tech would be there the next day.its 11-6-20 and still have not heard from anyone. Trane 20i seer.5ton and 4.5 ton. Said both units would be installed same day. upstairs unit has never worked from day 1