Fixd RepairReviews of fixdrepair.com

I have two claims on a Houston property. One is a Hvac motor, the other is a refrigerator not working. I have been waiting 3 weeks on the Hvac and 2.5 weeks on the refrigerator. They do no answer there phone... ever. Their app does not work (it says it is closed and only open 8-8). Well my message was at 3:12pm. I had appointments with both techs today. One came and dis not fix the Hvac, the other has not shown up at all. I have called over 10 times and cannot get a call back. Also, there text message system does not respond. I have screen shots of all of this.. I own a brokerage office and have Refered their services to several of our clients. I will never be using them Again. It is the worst home warranty company out there. Their technology that they Brag about in their pitch does not function at all.

I tried to schedule a refrigerator repair on Feb 18 and had appointment for Feb 22. It was then postponed to Mar 1 and again to Mar 4. They ordered parts on March 5 and still no word on when they will arrive. I contacted customer service 4 times and no help whatsoever. Meanwhile, I have been living without a refrigerator and freezer for 37 days and counting with absolutely no effort by the company to get it “Fixd” and no clue when it will be fixed. Not worth the premium they charge.

I wish I could give them zero stars! We also have used several Home Warranty companies and this one is a sham! I’ve been without an oven for months with them saying they were ordering parts. Only, to find out months later that there are no parts to be ordered. We opted to just buy our own oven and still waiting for their $500 replacement check. We were also charged a $50 fix fee on the oven that was never fixed. Still waiting for reimbursement of that $50. We never get calls back even though they say they will call. We had plumbing issues and they again say parts are ordered. They charged us two $50 fix fees for both plumbing scheduled issues. We paid them, and my husband ended up fixing one issue and we need refunded that $50. Still “waiting for parts” that could be ordered off Amazon on the other plumbing job. We also paid extra coverage for our pool. Had a claim on March 4th for it. Waiting for the part to come in and paid the $50 fix fee, but no updates on anything with the part and can’t contact anyone. I foresee this company going into bankruptcy soon! I plan to let all realtors know DO NOT recommend this company if they value their customers. I would never use a realtor again that recommended them after our experience! We would like our $650 dollars.

I've had several home warranty companies over the years and this is by far the worst. It took several months before they fixed my dishwasher and weeks before they sent a tech out for a dryer repair. Now I need an electrician and it has been over a week and they still haven't scheduled a tech. The only way you can talk to customer service is by the chat feature on the Fixd Repair app. I've told them to have a supervisor call me on the phone so I can get help and they say a supervisor will call me. They never do. This company is a joke. Update: Your delayed apology below is not accepted. Its a shame that a billion dollar company such as Fixd Repair treat most of their customers who need repairs with little or no respect. Waiting for weeks and months for a repair is unacceptable. Like I said before, this company is a joke!

#FIXD Home Warranty, part of the Angi Home Services monopoly has stolen from and lied to our family for 66+ days, sending countless people into our home and continuing to leave us without a hot water heater for 66 days!! A family of five and we boil water to wash dishes nightly, have no hot water for laundry and are short a bathroom because of this. FIXD has done everything to censor us and has removed our reviews from their numerous platforms in a vagrant attempt to silence us. They are not listening and do not care. They are liars, frauds and thieves with no regard for harming paying customers. They know all about this and do not care. In fact, they said they would pay us to buy one on our own, but now they are telling us we must sign a document saying we will remain silent and delete any negative reviews before they cut the check. They are threatening us because of their unethical practices. We won’t do this as they have lied from day one and they will not follow through on anything they say. In fact, they said they would also refund the remaining time left on our contact but today said that would amount to $0 and ended the contract, leaving us high and dry while their pockets were lined even more. We have reached out to everyone and are desperate for them to do the right thing. They have zero integrity and deserve a massive lawsuit. We have reported them to the BBB and are planning our next steps as they have literally spent their time on their slick videos and marketing campaign while leaving customers without essentials! #FIXD #Homewarranty #exposefixdhomewarranty #angieslist #angihomeservices #homeadvisor #monopoly #scam #wearesufferingbecauseoffixd #helpushelp

We have had multiple home warranty companies over the years, and they have all been great til now. This has been the worst company ever. We had a bearing go out in our convection oven (Jenn-Air double oven) they said they could not find the part, then told us they would only pay us for the cost of the undefinable part and that it was our problem. The dishwasher same thing... but the guy that showed up also leaked water all over the floor, and I had to basically beg him to remove the unit to get the water out and it took him forever to do so. When I texted them today, it was really sad how it was handled. We will be going with a different company going forward as they truly cover nothing.

Faulty Home Warranty, they are actually a limited service repair company. Long waits for repairs or if you want someone contracted to come faster, they charge you anywhere from an extra $75.00 to $275.00 in addition to your service fee and any repairs they don't cover(yes you read that right). I've had individuals contracted with them come to my home and damage my toilet during a plumbing stoppage. After attempts were made to fix the issue on more than one service call, my master bedroom was damaged. So I ask for another company to help and that tech broke my fence and denied it in which I have yet to hear from Fixd about the repair to my fence. I then decided to cancel my service as the year I paid had not termed yet, but was told I may not get a refund because they have to deduct the cost of any repairs done. So you can come to your own conclusion, but thought I'd help the next person from making my same mistake.Also don't cancel your policy if you have filed claim(s) as they will not prorated you and will say your refund exceed the claims. Lesson learned! Also please refund the prorated amount of my coverage which I termed 2/27, early as it didn't end til June later half.I see you are telling individuals to reach out to the feedback department/email, which I have on numerous occasions and still no reply. If you really want to rectify my bad experience email me and I'm happy to reply with any info needed because calling and chatting through your system is not sufficient. No one ever contacts me back just me constantly contacting you. See now why your terms and conditions were change effective 2/14/2021. I guarantee if you keep doing hardworking individuals like you have you will not be in business much longer as what goes up most come down.

As I myself own a business and understand how it impacts one's business, I never gave any bad review to any business so far. The only reason I am doing this is to educate others on what I went thro' with these guys. To start, I am giving one star as there is nothing less than that. I contacted these guys in Jan of 2020 for a 5 ton air-conditioning installation. Sales guy was awesome and he got me a very competitive price. I was really happy to start with. After signing the documents, system was delivered in couple of days and they did basic installation in Feb of 2020. These guys never showed up after that and never completed installation. I did multiple unsuccessful follow-ups until July of 2020. Meanwhile, their accounting department wants me to pay full money and when I told them the situation that the installation was never completed and system never connected, they threatened me that they are going to attach the expenses to my house. I got frustrated with these guys and hired another company to remove the system and install a new system from their company. I sent an email to Fixed Repair folks to come collect the system which they never connected. Fixed folks came and took the system and sent me following message today - This email confirms we have retrieved our equipment. However, a balance is still due for the labor of the install and removal of the HVAC equipment. The original price for the install and removal of equipment would be $3,000.00. We are discounting half the price for the labor leaving a pending balance of $1,500.00. Please make a payment through the invoice or call me at 469-xxx-xxxx. Not sure what these guys are thinking about their service. I paid extra to the new company to uninstall and save their system to pick. I am really disappointed with Fixed repair company and I would never ever recommend these guys to anyone. I have complete evidence of what I went thro with these guys.