Fixd RepairReviews of fixdrepair.com

6/12- I submitted a request that my AC was leaking. 6/18- they came out and said I needed a new drip pan. (rescheduled twice). 6/29- two tech came out to install the new drip pan and not even 15 mins after they left was the issue worse than before. I called them back immediately to come fix the issue. They taped up the job and said it was now a drainage issue and I would need a condensation pump. questioned on why there was a problem with the pipe if that was not the original issue and that the drip pan was. They then told me there was nothing else they could do for me. 7/1- I message support asking the status they told I should have received a quote for an Upgrade. I ask what upgrade I was getting, and he proceed to tell me that my unit has a problem with the condensation pump and its not covered under my warranty. I said my AC never had a condensation pump, and I should not be responsible for adding a part to “upgrade” the system since they can't figure out the original issue. 7/2- I message support again to provide me more details on why a condensation pump was needed. They said because it would not drain properly. I then wrote that it is apparent that I do not need additional parts for the AC system to work properly and that the existing parts need to be fixed. In which I also provided pictures that show where there was a slit in the piping which was the reason why it was not draining. 7/6 & 7/8-Reached out again asking the status of the job along with more pictures 7/9- they contacted me saying they didn't know why the tech said I needed condensation pump. 7/10- Another tech came out, put more tape on it (didnt fix it). 7/14- Another tech came out, put more tape (didn't fix it). I went back through all the pictures and the original first tech did not install all the parts for the drip pan which is now causing more issues. I then submitted another request. It has been over a month since the first request and I guarantee it will be another couple of weeks before the issue is fixed.

Well 6 weeks have gone by I waited a week for fixed to get back to me and nothing. I called cinch today July 12,2021 and again reached out for help. The people at cinch this time could not believe I was still trying to get my ac fixed. She got me a service call and a number of company to confirm they were coming out. I again explained what my major problem was and she assured me it would be addressed. I also advised about the tech who came out and wrote up the mess on my ac. We hung up and I called the number given. The tech answered and I advised him about confirming my work request. As I was speaking to him he said “hey I was the guy who went out to your house” he said he did not have authorization to fix it. He said he submitted the work order and it got denied. I advised him that if he was coming out and he knows whst the problem is and can not fix it then why is he coming out? He agreed and was very sorry for the bad install. I asked him not to come out if he want going to repair the work. Again he agreed. I thanked him and called cinch again. They are going to call me tomorrow with supposedly a resolution now going on 7 weeks. I also got a message from someone from fixed they apologized for the bad service and said they were looking into it. All I want is my ac fixed that is now 4 or 5 months old. I’ll update again tomorrow

Update: After giving fixed over a month to fulfill their obligations I will be paying the original tech who properly inspected the HVAC problem out of pocket to fix the problem. Meanwhile I plan to speak with an attorney and seek damages from Fixd. I recommend that others avoid Fixd or hire an attorney if they are in a similar situation. I've been waiting for about a month now to have a HVAC coil replaced in Texas in the summertime. Today Fixd sent a technician out who did not do the initial inspection on the leaking coil. This tech had no prior knowledge of the problem, did not bring the part that was allegedly ordered, and left without doing anything beyond confirming that there is a leak that needs to be fixed. The app claims that customer support is unavailable during business hours and it's not even a holiday today. Luckily I found a phone number and got through to someone but they basically told me they don't have any answers at the moment and promised to call back. I've had good experiences with Fixd in the past but they are not the same company after being bought. I would recommend that anyone considering them look elsewhere.

I have placed two service calls recently (in the last three months now). The first service call, the technician came out and said he would get us a quote and never followed-up (despite us following up). I should have known better, but I scheduled a second service call for plumbing, and the person never showed up. I have been trying to reach someone at Fix'd for over 1.5 months to issue a refund of the two $50 service fees. I've spent well over $100 in my time, and it is nearly impossible to get a response from anyone here. We were likely lifetime customers, but given we can't even get a hold of anyone, why would we continue to buy this warranty?

We got Fixd in November and until the merger had very pleasant experiences with the company. Unfortunately our latest experience is harrowing. A leak in the upstairs bathtub has kept us on hold with their terrible (formerly top-notch) customer service representatives for hours with no answers. The tech that showed up was terrible, cut a hole in the ceiling, put a little putty on the drain and said that was all he could do. I have requested a new tech three times and have received no help. Still have a hole in the ceiling and no usable bathtub as the water pours through the ceiling. I live in a major City, there should be no shortage of plumbers but they somehow can’t find one? Or do they just want to steal my money and rip me off? They were such a good company and now have lost my future business and referrals.

Terrible customer service as I have to make multiple calls to speak to someone and stay on hold forever because no one picks up the phone so I finally hang up. I spoke to someone a few weeks ago and she put me on hold for 20 minutes and never came back. We have been without one of our water heaters for 4 months and all they can tell us is the parts are on backorder, but they don't know when they will be in. The service guy who came out in April to install the parts said the wrong parts for an entirely different unit than ours were ordered in February, but they were overnighting the correct parts which is obviously a lie. Parts department was supposed to call my husband back a few weeks ago and never did. No one seems to care at this company!

I have withdrawn my review because resolved matter.

As a Realtor, I am very selective recommending service providers to my clients. Fixd Repair HAD been on my referral list until now. They were recently acquired by Cinch in May 2021 and the customer service has fallen off the charts. The app and website do NOT provide an option to book a REKEY service which was offered as a FREE service with the upgraded warranty package. Even more frustrating, it is not easy to get a live representative on the phone. After holding and explaining we were trying to schedule a Locksmith I was put on hold after 20 minutes and then was disconnected - The "advantage" of Fixd was it was intended to be easy and hassle free to book (on app) and was managed LOCALLY - This is no longer the case. If you can't get a simple initial service such as a rekey, how can you trust that they can handle a more complicated repair. Fixd/Cinch will NO LONGER be on my recommended warranty provider list. Disappointed!!